Cafe Santosha — Restaurant in South Island

Worst service I’ve ever experienced and by the owner herself we had our wedding here and not only did she say I could only set up after 11:30pm the night before we arrived there to find her and all her friends inside the venue highly intoxicated and not co-operating with us, she then went on to rip us off saying the tabs had run out so we had to keep putting more money on the bar after quitting us $3000 we ended up at $9000 on drinks alone that were supposed to be subsidised. The food came out so slowly half my guests were left hungry the rest went off to find other food elsewhere she was rude to our guests and charged people as she pleased one drink for one person being $12 next person same drink $8 she then couldn’t give me any sort of print out concluding the total incomings that night tried to tell me one bottle of lindour was $70 she then screamed and swore up in my face!! The most unprofessional owner I’ve ever met the other staff were lovely even after we witnessed her belittling them in front of customers it’s...

Went for lunch today waited an hour for meal after ordering the came after about 20 minutes said it would be 10 minutes but we still waited another 30 minutes my meal was fish and it was cold. My grandson we got him a brownie and it was hard as a rock and it came before the cheese roll also ordered for him by about 15 minutes. My daughter in law got Atanchini said it was Ok but when I went to pay said trying a new machine and that was problem. Why you would try a new machine on a Sunday when busy makes no sense but explains why we could not get frys. Nothing taken off cost for food that was supposed to have...

We called in to grab 4 takeaway coffees this morning on our way through. Unfortunately the person who served us struggled to get our orders right and didn't seem that bothered about it, inferring that we were confused rather than the other way around. The coffees and mocha tasted good but we ended up paying for and receiving 5 drinks instead of 4 and not everyone was sure what they ended up with eg my husband ordered a flat white with sugar but ended up with no sugar and trim milk. We decided not to make a fuss because were pretty sure we weren't going to have much joy at that...