Pizza Hut — Restaurant in Upper Harbour

This is my Second Review and it only gets worse To Pizza Huts Credit They offered Free Pizza because I complained in Store. So I took them up on the free pizza: This Time they got the Pizza Right, however they said it would be ready in 15-20mins, so I turned up in 20mins, 40minute wait later (60min in total) I had my pizzas. The reason for the delay was the second guy in the store decided to go and get his lunch during peak hour lunch time, and left his colleague all alone to do everything. When he got back he proceeded to cause the other guy delays by having to get back up to speed on things. These 2 guys are not at fault, this is a management issue. So it is systemic, and I don't see it changing anytime soon.

However the Pizza was good so I am upgrading my rating from 1 star to 2 stars, because it was free pizza effectively my 6 pizzas have cost $5 each, but the wait each time still does not make it worth it. Dominos is always on time, but does not taste as good as Pizza Hut. Crusty's is also pretty good.

This is my first ReviewPizza came 30min late, and all 3 were wrong. sounds like talking to others that they are struggling at the store, maybe they are busy, but no excuse for an international brand. I am going to give them another try, to give them a chance to right the wrong, but I won't be paying, but if they get it right I will update this review. The pizzas we did receive were tasty, but we ultimately...

If you weren't hungry when you ordered your pizza, you will be ravenous when finally getting it... with more than a 30min wait when ordering in store, it's probably a better option to order in advance or get a delivery.... when ordering they optimistically promise only 15minutes, but that would only be true if you had a very slow watch.... still waiting for food while writing this so hopefully the taste won't disappoint.... or maybe that is the point... they make sure you are starving by the time you get your food so you won't complain about the taste...

It is two years later…and guess what - it only got worse!! We ordered online to pick up 40 minutes later. It is now over an hour later and the pizzas are still not ready!! Oh wait - it arrived!!! And to make up for their slower than slow service they gave us Coke and garlic bread and chips. Lavishing us with gifts to compensate for their inefficiency…think we’ll just stick to delivery orders from here on out…. Or the local Pizza Pirate food truck...

We love Pizza Hut and love supporting local businesses. With that said, and even though this place is new, it has some work to do.

Summary

Food: Pretty good, true to what you expect from Pizza Hut, 4/5. Sometimes forget extras/changes so check before you leave the store. Sometimes sides are a little undercooked.

Service: 2/5. They're a new store so still figuring some stuff out. There is a few young people in the store who work their butts off. They had one kid answering phones and taking orders. One girl on the line making all the pizzas and what looked like 2 manager staff standing in the back doing absolutely nothing while they had about 12 people in store waiting to be served. People waiting up to 20mins past their expected time. Whoever runs the store needs to get more involved or change...