Eric Kayser - Ikoyi — Restaurant in Lagos Island

Really disappointed. I had heard nothing but good things about Eric Kayser, Ikoyi. However, my experience with them was less than pleasant. As a first time customer, I walked into the restaurant and stood at the counter viewing the products on display. I greeted a waiter to call his attention, but he walked past me like I was invisible. As he was returning, I called out to him again and he claimed he didn't hear or see me the first time I spoke to him (which is weird considering that he was less than 6 inches away from me when he walked passed me). Anyway, I asked for assistance in ordering and he said he needs to quickly attend to someone else. That was fair enough. So I took my seat. He came to my table later and asked what I'd like. I told him to give me a few minutes to scan the QR code and go through the menu, then come back. This waiter NEVER came back. Instead, I witnessed him attend to other customers who walked in AFTER I did. He even attended to one who took a seat right in front of me. The waiter continued to ignore me. The card with the QR code indicates the link has a call icon for waiter service. However, there is no such icon on the QR webpage. You have to hope a waiter passes by you and then signal to him/her, or you have to approach the staff at the counter. I waited at my table for over 15 minutes. Finally, another waiter came to my table. I told him I had been waiting a while and his colleague who I had asked to come back was totally ignoring. He was so impatient me with, he didn't even let me finish speaking. He just jumped right in, interrupting me and said "I'm sorry about, IL get you a menu". I said I have the menu from the QR code. However, the waiter walked away to fetch a paper menu. He returned and I told him I was trying to tell him I didn't need the paper menu cos I already have the menu from the QR code. I suggested that he be a bit more patient so he can hear a customer out completely and actually know what to do to help the customer. He apologised. He also said he thought I was a student of Alliance Francaise (which shares the same building with the restaurant). While there is nothing wrong with being a student, I felt like I was profiled, and presumed less worthy of service than the other customers simply because of my appearance. It was Monday morning, and I was dressed casually (leggings, a long free top and sneakers) giving me an appearance on the petite side. For people (like this waiter) who tend to judge books by their covers, my appearance did not give off an "elevated" status vibe. Long story short, I left without ordering anything. I dropped a review on the QR webpage for the restaurant, detailing this disappointing experience. It was truly disappointing.

Aside from this experience, the place does have a lovely setting. I can't say anything about the food because I was too offended to spend my money in a place that clearly looked down on me. I would recommend it, if you don't mind the possibility of witnessing (or experiencing) eye-service...

Eric Kayser, located in the vibrant neighborhood of Ikoyi, stands as a culinary gem that seamlessly marries Parisian sophistication with West African warmth. With a reputation that precedes it, this bakery and café offers an unparalleled gastronomic experience that transcends continents and delights the senses.

Stepping into Eric Kayser is akin to being transported to a charming corner of Paris. The ambiance is tastefully designed, blending rustic elements with modern aesthetics. The aroma of freshly baked bread wafts through the air, creating an irresistible allure that beckons patrons to explore the menu.

The true heart of Eric Kayser lies in its exceptional bread selection. Crafted using traditional French techniques and locally sourced ingredients, the bread showcases a harmonious blend of flavors and textures. From crusty baguettes to delicate brioche, each creation is a testament to the bakery's dedication to culinary artistry. The signature sourdough, with its crusty exterior and soft interior, is an epitome of perfection, providing a delightful canvas for both sweet and savory pairings.

Beyond the exquisite bread, the café offers an array of delectable pastries and viennoiseries. The buttery croissants, almond-studded pain aux amandes, and velvety eclairs are masterpieces that evoke a symphony of taste and indulgence. Accompanied by a carefully curated selection of coffees and teas, these treats make for an impeccable breakfast or afternoon respite.

However, Eric Kayser is not only a bakery; it is a destination for culinary exploration. The café menu boasts an array of dishes, marrying French culinary techniques with locally sourced ingredients. From classic quiches to creative fusion dishes, every plate is a harmonious dance of flavors that pays homage to both cultures.

Service at Eric Kayser is characterized by genuine warmth and professionalism. The staff's passion for their craft is evident in their attention to detail and willingness to guide patrons through the menu. Whether you're a connoisseur or a curious diner, the team ensures that every visit is a memorable experience.

In a bustling city like Lagos, Eric Kayser in Ikoyi emerges as a sanctuary of refined indulgence. With its dedication to craftsmanship, fusion of cultures, and unwavering commitment to quality, this establishment has earned its place as a culinary destination that transcends boundaries and captures the essence of...

You would be surprised (or not?) how busy this place can be despite being ‘hidden’ behind large black gates and an imposing white fence.

Well, quality will always be sought after.

The Ikoyi branch of Eric Kayser, which I visited on a Sunday afternoon, is located a very tidy and well constructed property (same building with Allianz Francais - hope I spelt that correctly) which is the Mike Adenuga Centre.

It feels international, with ample expatriate guests. Feels very French too. 😊

It has all the trappings of a high quality restaurant:

Ample, well spaced and spacious seating ✅ Comfortable seats ✅ Wheelchair access ✅ Clean and pristine interior ✅ Great (central) air conditioning ✅ Menu with a wide variety of food and drinks ✅ Adequate staffing ✅ Complimentary Valet parking ✅✅ Complimentary bread rolls ✅ Very clean toilets which can easily handle full capacity with little or no waiting ✅✅✅

The meals were decent and took less than 15 minutes to be served. Splendid.

The only issues which dampened my experience were: the bill took too long to come, I was unable to make a card payment; I had to do an electronic transfer and wait for confirmation, plus I had to stand outside in very hot weather waiting for my car to be returned - over 15 minutes of discomfort and disappointment.

Recommended for personal, group or...