KFC City Mall — Restaurant in Lagos State

One outlet of the popular franchise coming with the same quality and interior. This one is located on the premises of the City Mall; just by the entrance. So customers share the same parking lot which is only free for the first 30 min of stay and afterwards, starts from ₦200 and up.

Getting in, you'd like the interior as it is #cozy. Orders and collection are done at the counter so there isn't table services. You can work on your #laptop while you eat. I'm not sure what to say about the prices on an average but to me, it was #affordable. I got a bucket of 12 pieces of chicken for ₦7,000 which came with bottles of soda as complimentary so go figure.

Try to go on Wednesday to get the best of their #discounted menu. This is among other bundles that help you save on your ₦aira. The interior is well spaced and looked like it won't be crowded so much during rush hour. Prepare for a usual #wait for orders. The attendants were very professional and cordial with a constant smile while they serve....

Well, most people love KFC meals which is why they have franchises all over the globe and I'm not exempted from the "most". However, this branch that I visited had unfriendly attendants who had very poor customer service attitude. When I asked questions, I had a very negative non-verbal response from the lady attending to me. Another lady, there, wasn't better. There was only one young man who appeared to have some level of customer service skill- likely innate than trained.

I'll suggest that they train their attendants on proper customer service as we can't come here and spend significantly higher than we would in other fast food restaurants, and get poor service to boot.

Ps: you could send your staff to understudy mega chicken, Ajah, who have staff with impeccable customer service, yet they have no immediate competition and charge...

The least noisy KFC with a consistent atmosphere that doesn't give you the feeling of the regular fast food joint in Lagos.

UPDATE This is an update to my review 9 years ago. This location is now awful. As soon as you come in you will smell it (its not good at all).

The attendants tried to also convince me my order for original chicken was okay when they had served me crispy chicken instead. After insisting they then said the original will take 15mins. This was after they were paid.

The only thing that remains from my original review 9 years ago is that it's still a quiet spot. Many will prefer bot to pay for parking at this mall.

Won't make the mistake of coming...