Shakey's - Daang Hari — Restaurant in Bacoor

Well it was a saturday evening very busy, a lot of people/groups were waiting to be seated. Luckily my group came around 5 pm. Anyway, my suggestion is to add some extra staff on weekends to accomodate customers requests. Staffs served our foods without placemats, utensils, tissues, etc. waited 15 minutes to be attended and request the missing items and another 10-15 minutes for them to provide the items. The most annoying part is, after a pitcher of draft beer, when ordered, they told us its already out of stock!!!...how come? to add insult to injury, we believe that we were the only group drinking draft beer. 😂😂😂...being also in customer service business the key to customer's satisfaction is "communication", "do it right", "innovate" and "anticipate customer...

It was a horrible experience. After 25mins of waiting, I was told that they no longer have the main ingredient for the pizza I ordered.

After ordering a new one, they cut the pizza wrong after I clearly specified "miss, square cut please", which was acknowledged.

Spoke to the manager to give feedback and he was very apologetic and reasoned out that they couldn't handle the volume of people because they were understaffed due to freeze hiring. And his team is tired. I got to give it to him, very honest and polite.

Unlike the experience we had in Shakey's Northgate along Alabang-Zapote Rd where the lady who took our order at their curbside did not write all our orders. The manager did not have any clue what to do and was just...

Went here for a late dinner. We were not advised that store is closing in an hour coz they welcome us warmly. Service was quick and food is freshly cooked in spite of (you know it when it was just shoved in the microwave to reheat) the time. There was only a couple of crew serving in the dining area plus the manager but only four tables were occupied, so no big deal. Rey was quick to respond to our call and would refill our coke with a smile. When we finished settling the bill and about to leave that is when I noticed that it is already closing and they were just waiting for the other customers to finish...