KFC — Restaurant in Batangas City

Wanted to dine there tonight. But at 7:15pm, the Cali Maki Roll and the A La King Bowl were no longer available because there was no corn! I asked the staff if there was no planning since it’s a Friday night, but was just told that there were lots of orders. In our industry, that’s not an excuse, isn’t it? Another thing, there were no apologies given. Just plain “naubusan po, 7 pm pa.” That for me says lack of management and training. Sad for one of our favorite...

KFC SM City Batangas – Learning Experience Review

Hindi ito reklamo, kundi isang kwento para magsilbing aral at pagkakataon na matuto at mag-grow. Noong 12:59 PM, umorder ako ng Cheesy Jalapeño Twister Combo at isang Classic Cup. Sabi ng cashier na maghihintay ako ng 15 minuto, at handa akong maghintay. Paglipas ng 30 minuto, wala pa rin ang order ko. Napansin ko na may isang order na nakahang sa counter. Isang staff ang nagtanong kung tapos na ba, at sa kasamaang palad, itinapon ang resibo nang hindi kinukumpirma. Nang lumapit ako, doon lang nila tinanong kung ito ang order ko. Pagkatapos ay sinimulan nila gawin ang order at nag-usap tungkol dito. Kung may supervisor o manager man doon, sana ay dumating lang para magpaalam o mag-sorry. Hindi ako galit o naiinis—naiintindihan ko ang posibleng miscommunication. Ngunit sana, kahit simple, maramdaman ng customer ang sincerity at professionalism sa pamamagitan ng maayos na pakikipag-usap at pagpapaliwanag. Sa kabila nito, salamat sa masarap na Cheesy Jalapeño Twister—isa sa mga paborito ko! Sana ay magsilbing learning experience ito para sa team: ipakita ang malinaw na komunikasyon, pasensya, at courtesy sa customer kahit sa...

The service is really bad. I ordered one piece of chicken with rice, but they gave me half of a thigh that was uncooked. When I asked them to change it, they said it couldn’t be replaced. I am so upset with how they handle things there, and the place smells awful. Sana pa check nyo un service ang sama Nila kc I hope you...