Classic Savory — Restaurant in Cebu

The service was truly disappointing. First and foremost, I was dining with my grandmother, who does not eat beef. I specifically ordered shrimp with broccoli, but they served beef with broccoli instead. Although I informed them of the mistake, I decided to let it go as we were in a hurry to catch our movie.

Since no one ate the beef with broccoli, there were leftovers. I asked them to pack it up, but the “manager,” Franky, was extremely passive-aggressive and unprofessional. He claimed that because I had booked through Eatigo for a 20% discount, I wasn’t allowed to take the leftovers with me. I even offered to pay the full price for the dish, but he was completely unreasonable, insisting they would just throw it away. This was especially frustrating because the mistake was entirely their fault.

What made it worse was the lack of professionalism and courtesy. When a restaurant makes a mistake, they should offer some kind of goodwill gesture, like an apology or a small complimentary item, to make up for the error. Instead, the manager was rude and dismissive, showing no empathy or concern for providing good service.

The whole experience was ridiculous. Franky claimed to have been a manager for 13 years, but his attitude and lack of basic customer service skills were unacceptable. This could have been a manageable situation if he had simply handled it with politeness and a willingness to make things right. Instead, it was a terrible experience that left a...

The manager should be the one facing my frustrations and concerns as customer but instead, what he did was just sitting at the corner and listening to my concerns towards his staff…..very frustrating and poor service, never going back to...

They made us wait for 15minutes only to tell us that one of the foods we ordered were unavailable. We could have chosen another dish if they informed us immediately about it. We were soooo disappointed and neglected. No good...