Kuya J Restaurant - SM City Consolacion — Restaurant in Cebu

It was lunchtime and ordered the meal package and the halo-halo. The food was ok. But the service was not ok. Had to call the servers a couple of times to ask for water, napkin, extra rice, drinks and one more dish included in the set.

Ordered additional 2 fresh lumpia. When the order arrived, the server informed us that there was no vegetable in it because they ran out of vegetables. The veggies, especially lettuce, was a key ingredient in fresh lumpia. The server should have told us that there are no available veggies for fresh lumpia. We complained because we already paid for it. The server told us that we can return it. We opted not to return it, even when we were disappointed, because my mom asked us bring home fresh lumpia for her. We didn’t have time to go to another store to buy.

On our way out, the servers and other staff congregating at the cashier were laughing. As to whatever they were laughing about, their timing to laugh out loud as we were leaving was the rudest experience in that restaurant.

To the owner, please take note of this. I do not recommend this...

Entire dining experience was ruined from being overcharged. The staff presents you with a menu, and then tells you to order from a tiny little pice of paper that is so small you cannot read it. Then, despite having told the waitress exactly what I want, brings back a bill at the end for much higher. I immediately told them about the discrepancy and they said that’s what was on the tiny little piece of paper and they couldn’t do anything about it. I threatened to call the police and they said my credit card was already charged. Stay away from this place, a bunch...

I recently had a very disappointing experience at Kuya J. When my friends and I went there for a quick meal, we were denied service because of our clothes. The crew judged us based on our appearance and treated us like we might not pay for our food, which was incredibly insulting.

I brought my friends to Kuya J expecting a good time, but we left feeling embarrassed and angry. This kind of discrimination is unacceptable, and I hope it gets addressed so other customers don't have to go through...