Jollibee — Restaurant in Iloilo City

First, I love Jollibee in my entire life since I was born. I've already worked with Big Hotels, Food Industry and in Hospitality and so far, this is the worst service I have encountered. Aside from waiting for my order more than 30 minutes without informing me the time to serve. And the most important, when you take orders, make sure to check it if correct and always repeat order to avoid confusions and mistakes. Like what I have experienced. All I want is to eat inside or dine in but they wrapped it for take out and they provided me plate and ask me to transfer it instead of you guys? This is not customer friendly. I won't recommend this place. My patience and understanding was over...

Service to customers is VERY POOR, the staff takes too long to prepare your order, it took me 30-40 mins just to get my simple order (spag with fries). There's no collaboration between the staffs, they seem to be not trained enough because only one staff is preparing the orders to be taken by the customers while others are just standing and watching, not lending a help. I recommend that you should be attentive and move faster next time, you move so slowly despite the customers multiple complaints. I could clearly tell the difference with other branches...

Food tastes the same with Jollibee branches. There are some discrepances sometimes on the services like, discounts and tables are not cleaned immediately. Cleaning was only wiping the tables but not thoroughly. There are still dirt left. (You wipe it yourself 😢). The establishment still requires Vax Card when dining-in (during Covid-19 days). Then my order of coffee is not that hot that the creamer did not mix well. Some Staff are not so accommodating. Please improve your service. There are some foul smell from outside (kind of...