Jollibee Puregold Tayuman — Restaurant in Manila

I recently visited this Jollibee-Puregold Tayuman Branch and unfortunately, I had a less than satisfactory experience. I ordered a C3 meal and a regular yum burger, but ended up waiting for a whopping 45 minutes just to receive my order. To make matters worse, there weren't many customers in the restaurant at the time, so I couldn't understand why my food was taking so long.

What's more frustrating is that some of the new customers who arrived later than me, as well as the Grab and Food Panda food delivery guys, were able to get their orders before mine. It's disappointing to see that the restaurant prioritizes other customers over those who have been waiting for a long time.

I have to admit that the quality of the food was decent and I loved the large serving of spaghetti, but the service left much to be desired. Waiting for 45 minutes for a simple meal is unacceptable, especially when there weren't many customers in the restaurant. It's disappointing that the staff didn't seem to prioritize the orders in the order they were received.

Overall, I wouldn't recommend this fast food restaurant if you're in a hurry. The food may be decent, but the service is lacking and the wait times are unreasonable. It's a shame because with better management and service, this fast-food restaurant has the potential...

Very poor customer service...item displayed are called differently when you place an order...just like this morning when I ordered. A bucket of chicken the ads shows as a family super meals with a bucket of 6 or 8 chicken with rice drinks and sundae...but when I ordered for the "family supermeal" the cashier told me that it's a bucket meal....well obviously I knew how to read...if it's a bucket meal I should've asked it as " bucket meal" and when you enter the area the thermal scanner is not working...no place to sign up for contact tracing...it is already being implemented during this season of pandemic. .also there was an instance that my granddaughter was fetched from my house to take home by my daughter they decided to takeout food from the same store but she was advised that the kid must be left outside!!! How horrible!!!the reason you'll just take out food is because kids are not allowed but leaving the child of 4 years old outside the store so that you can buy inside, a...

Last sunday August 18 2024 we attended a birthday party of my friend i brought with me my 19 month old son and 5 yr old nephew, Who is very excited to experience jollibee party but it turns out to be a nightmare , the jollibee mascot is nothing but a nasty attitude who keeps on hitting the birthday celebrant who happen to be really close to us my nephew gets frightened who refuse to be even near him. We understand that crew might be tired or under pay but this is not what we look forward as it should be a happy event. No one in the room is happy while he keeps on hitting my friend so its not a joke coz nobody laugh. And above all it gives trauma to the young ones. Such a bad...