Jollibee PITX — Restaurant in Parañaque

A very bad experience.

I understand it's located in a terminal and it's given that they will receive lots of orders everyday but THIS IS NOT AN EXCUSE FOR A BAD SERVICE AND UNACCEPTABLE FOOD QUALITY.

We ordered this Saturday, January 4, 2024; Order was taken at 5:26 pm but food were served by 6:08 pm. These are our orders: 3 yumburgers 1 Aloha burger 1 big burger champ 3 coke drinks 3 regular fries

Question. Does it take 42 minutes to prepare this order? I have witnessed at least 21 orders (funny I counted since it's a very long wait) from different customers be called out for dine in and takeout both for large orders (with Super meals, Chicken bucket, and rice meals) and small orders (up to 2 items per customer) and yet it took 42 MINUTES AND TWO FRUSTRATED FOLLOW UPS BEFORE YOU COULD CHECK IF THE ORDER IS READY?! We were the only customers left waiting for take out that came before the last 13 customers waiting in line for order. The worst part? The fries are sour (lasang panis) with no ketchup. Drinks have 1 ice each cups. Burgers are ready made (since it's not hot when we took it from the counter), and all of these for 42 minutes?

We truly get that this is from a food chain located inside a terminal and it's busy, constantly bombarded by customers and orders, and each orders have different time for it to be fully prepared but please take note of customer service and quality products. A business solely relying to CRM and food/beverage as the primary product should ensure to offer the best services. It's quite amusing that this is for a food and service business and yet this chain has failed to live on their business nature.

P.S. No photos were taken as proof since it's for my family waiting for the bus trip to Bicol and after we received the order I immediately went to my bus trip to QC naman. Upon double checking with them, they did not finish eating the fries since panis na nga, but they drank the coke so we noticed that there is at least 1 ice per cups. Aloha and champ burgers are dry and parang binagsak na lang ang laman since it's scattered inside the...

last night im with Indian wife of my brother, Jollibee lang kasi ang comfort food nya dito sa Philippines kaya tuwing lalabas kami Jollibee ang inoorder namin for her!!! yung caahier staff... from the start sinabi ko na nang "take away / take out" nag OK naman sya!! then siguro sa sobrang pagod last night di ko na napansin na "dine in" ginawa nya dun sa number order na binigay for me!! nung iseserb na dun ko lang nakita na dine in at hindi take out yung order ko!!! then i said it nicely sa nag aassist sa counter then yung counter nag sabi dun sa cashier na for take out yung (di ko na matandaan exactly sinabi) basta ang natandaan ko on how that cashier and team reacted!! sabi nung cashier "for take out??? galing ah!!" ... di na ako nag response busy nalang ako Kunwari sa phone ko, then they let us wait for another 5minutes then 10minutes, and because im hungry, i asked the assistant sa orders ilang munites pa sabi nya " ilang minutes pa number 17 paassist naman number 17!" may nag sabi na 10munites pa daw... i know my parents already ordered in chowking i left the wife of my brother there jollibee for her food number 17 yun!!! natapos ko na kainin food ko sa chowking then when i came back sa jollibee still the food is not served!! the indian wife of my brother told me they keep telling her 2munites for several times but her food is already at the counter together with so many other orders!!! they let us wait the food is already cold!!! WALANG RESPETO YUNG STAFF NA NASA CASHIER AT YUNG IBANG TEAM NILA DOON SA BRANCH NA YUN!!! REALLY DISAPPOINTED OM HOW THEY REACTED!! ok lets say may mali ako di ko nkita agad yung nasa paper or mali nung cashier kasi sinabi ko naman na "take out" and she response ok!!! anong klasent response yung "take out yun, galing ah!" actually on that point i feel na pag aantayin kami ng matagal since the faces of the staffs seems like into revenge that time!!! and to be honest nung nakita ko na naghihintay pa din sa food order after kong matapos food ko sa chowking pasugod na ako nun sa counter ready to na makipag sagutan sa mga walang respetong nilalang most specially dun sa cashier staff na...

Yesterday, I had a staycation with my boyfriend in a nearby hotel at PITX. We bought Jollibee first before heading there. We ordered 1 C1, 1C3, MnM Spag w/fries and Coke float. We were in rush when we realized that we are missing our C1 when we were already at home. Hesitated to even go back because the shop may thought we will just be doing scam. So disappointed but the food is...