Front staff Ella was really friendly except for the manager who was confrontational and lacked basic customer service skills.
Answered the survey and lined up to order another set of meals, gave my answered receipt with the survey code but was told by the extremely rude manager that i can only avail on my next visit. The receipt and survey instructions clearly stated "get a free kfc gift on your next purchase". It does not say on my next day visit. I clearly explained it to the manager but she doesn't understand the logic.
She eventually gave in and gave my FREE Mashed potatoes. She was obviously irked, I then asked for extra sugar syrup since the initial number given did not match the number of glasses we have. Again, the manager was not pleased and asked for me to pay extra. She asked Ella how many was given in an attempt to discredit me and have me pay up.
We are frequent visitors at BF Homes branch and this was a very disappointing dine in experience. All because of the female manager.
Crossposted review on FB, Google Maps...
Read moreHonestly, this is probably the best KFC branch I’ve ever been to in the Philippines.
Chicken was freshly cooked. Hot and crispy.
Spaghetti was not dry. There was enough sauce to make it so tasty.
And the best was the mashed potato! We were surprised with the taste because it was not bland which is the usual taste of mashed potatoes of KFC.
The dining area is well kept. Clean and tidy.
Will definitely be back!
Kudos,...
Read moreWho doesn't love KFC ? It has a distinct flavor only KFC has. Instead of the more popular crunchy chicken in the market, KFC has their own secret spices and herbs ingredients to boost. A must try is their latest, chicken sisig rice bowl. And not far behind another worth trying is their salted egg chicken. This branch inside BF Homes is...
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