Dolce Vita Hotel & Restaurant — Restaurant in Puerto Princesa

Forget coming here. The place is in nice . But always has horrible experience with the receptionist at the desk, seems like they cannot understand instructions. Told one of them I would like to extend our stay for another three nights, and the next day got a telephone call asking me if what time our flight. Flight???! I reminded that I extended my stay ! And most of the bad experience was with the housekeeping letting you wait for HOURS until you tell them AGAIN that they did not clean the room! Keep asking at the desk what's up and would just say Sir I'll tell the housekeeping. Very frustrating that we begun to ask ther guests about this problem and they had the same too. We don't know if it's their policy not to clean rooms everyday to save money or just really couldn't understand simple instructions. I mean what's the MANAGER is doing or the OWNER of this hotel. Bad for the business. So I suggest forget coming here and stay with other hotels. And looks like the receptionists are scumbags. We just made the reservation by calling them and they charge us 3000 per night. I didn't notice the price was too high or not the same price as they give us over a month ago until my gf told me about it. So we double checked and found out that they overcharge us with our room! I right away asked them why and says that they will check . I don't know what's up with this hotel. There's no way that the manager or the owner do not know what's happening unless he doesn't care if there's something going on with the staff stealing and cheating...

The place is set back from the main road which is nice. The staff were friendly and helpful. The bed was very comfortable. WiFi was good. I had mango for breakfast every morning. They were very good. ||The decoration was a bit kitsch. I stayed in two different rooms and one definitely needed more updating than the second. Basic thing like broken light bulb (1 of 2 in the ceiling) should have been noticed before any guest checked in. ||The only complaint I have has to do with the tours they “sold” me after I booked. The sales manager sent me an email with different tour names and no description or explanation. I researched them and decided to book 2 tours back to back with the hotel since I wanted to pay by credit card on the hotel bill so I didn’t have to carry so much cash. ||I got there late and the tour was for 7am pick up the following morning. The receptionist had no record of any tours I booked. The sales manager never booked the tours even though I received an email telling me all the tours were confirmed. Luckily, the receptionist could book the tours for me at 11pm. The whole thing created stress I didn’t need at the beginning of a vacation. ||Then i was presented with the bill for the tours for cash payment. I asked what the other people on the tour paid and I was charged a 25% premium. I told the hotel for that premium, they could take the payment in credit card. Not a big big deal....

The place is set back from the main road which is nice. The staff were friendly and helpful. The bed was very comfortable. WiFi was good. I had mango for breakfast every morning. They were very good. ||The decoration was a bit kitsch. I stayed in two different rooms and one definitely needed more updating than the second. Basic thing like broken light bulb (1 of 2 in the ceiling) should have been noticed before any guest checked in. ||The only complaint I have has to do with the tours they “sold” me after I booked. The sales manager sent me an email with different tour names and no description or explanation. I researched them and decided to book 2 tours back to back with the hotel since I wanted to pay by credit card on the hotel bill so I didn’t have to carry so much cash. ||I got there late and the tour was for 7am pick up the following morning. The receptionist had no record of any tours I booked. The sales manager never booked the tours even though I received an email telling me all the tours were confirmed. Luckily, the receptionist could book the tours for me at 11pm. The whole thing created stress I didn’t need at the beginning of a vacation. ||Then i was presented with the bill for the tours for cash payment. I asked what the other people on the tour paid and I was charged a 25% premium. I told the hotel for that premium, they could take the payment in credit card. Not a big big deal....