S&R Membership Shopping - Congressional — Restaurant in Quezon City

My second time shopping here and I experienced a not so pleasant customer service and can say that I will not be going back here for a quite some time. I don't know why but 3 of your staff today was clearly not up to give a satisfactory customer service. It was a simple mistake where the cashier thought I brought the shopping back with me and forgot to scan it so upon the exit the lady asked me if I brought the bag with me or not and I responded that I just bought it, I understand that she needs to double check it with the cashier and I am more willingly to pay for the bag if the cashier forgot to scanned it but when the lady got back she didnt take the matter professionally and said to us "you forgot to include it" and walks out??? And after that the cashier lady came and told me that she and the guy there asked me about the bag and when I'm explaining to her that I didnt hear her ask if I am buying the eco bag and telling her what happened earlier she then walks out. And so that's what triggers me, you put the blame on your customer and suddenly walks out? Atleast handle it professionally and stay there until the issue is resolve but instead the cashier thats helping us pay for the eco bag apologize, in a sarcastic manner, where I felt like im not being heard. I am kind to kind people and what I experienced was not kindness. A simple mistake can be resolve with a simple solution but instead ya'll choose to...

Having recently visited SNR in Congressional, I'm excited to share my impressions of this wholesale shopping haven.

Bulk Variety: SNR stands out for its extensive selection of products available in bulk. From pantry staples to gourmet treats, the range of options is impressive and caters to different tastes.

Convenience and Savings: For families and businesses, SNR offers the convenience of purchasing in larger quantities, resulting in potential savings over time. The membership benefits make it even more attractive for regular shoppers.

Freshness and Quality: The quality of the products, especially in the fresh produce and food sections, is commendable. It's reassuring to know you're getting good value for your money.

Shopping Experience: Navigating the store is a breeze, thanks to clear signage and organized sections. The layout allows for efficient shopping without feeling overwhelmed.

Food Court Delights: SNR's food court is a pleasant surprise. A variety of affordable and delicious meals make it a great pit stop during a shopping spree.

Verdict: SNR in Congressional lives up to its reputation as a one-stop shop for bulk purchases. Whether you're looking to stock up on essentials or discover new finds, the store's selection and value make it a worthwhile...

I have been a regular S&R customer for years, spending ₱20,000+ per visit and shopping here around four times a month. While I appreciate the selection and bulk deals, the checkout and exit process is frustratingly inefficient.

The checkout lines are already slow, and just when you think you’re done, the staff at the exit take their sweet time inspecting every receipt. Unlike Costco in Canada and the USA, where the process is quick and seamless, here they scrutinize every item as if you’ve stolen something—even checking under each of the boxes and accounting for each product in your cart. Even a bottle of shampoo in the exit, they’ll shuffle in your cart when you’re already frustrated and wanting to put the groceries in your car - all frozen items already melted because of unprofessionalism!

In addition, do not get anything done in their tire service area. The man working there was extremely rude and prioritized another customer over me even though I had been waiting at the bay for nearly an hour. This was very unprofessional and unacceptable for a store that claims to value its members.

S&R needs to streamline its processes and retrain its staff to provide the level of service customers deserve. Until then, expect frustration when shopping or using...