McDonald's Eastland Heights — Restaurant in Rizal

Food and place was okay, average, but the service was TERRIBLE! Tonight was my last straw. Been ordering here ever since it was established and the service keep getting worse!!

The staff had no idea what they were doing or what they should do, no systematic procedures at all! To be honest, it was hard to believe they were trained. I had to wait for 5 to 10 minutes JUST TO PAY, and no one, not even the manager would CHECK or took over the counter.

After ordering, I was expecting to wait for 10minutes or so since it wasn't rush hour and there weren't much people at the time, but it took more than 20mins, and i still had to follow that up! I saw my order was already in the paper bag, only my drink was missing, and looking at the kitchen it was there along with other drinks. My order was complete, yet no one was doing anything about it. Orders were piling up because the staffs kept organizing new orders without finishing the previous ones.

When I asked abt my order, the staff's attitude was undeniably rude. It felt like he was forced to do his job.

To make things worse, I found out that my fries did not have the cheese flavor pack, which I also noticed on other customers by the way! And after finishing my Iced Cereal Latte, I noticed a tiny black fragments at the bottom, not sure if that was stones or unmelted coffee, either way, very irresponsible!

Complete negligence, poor customer service and incompetence. Never going back here, the nastier branches in manila had way better customer...

We were at McDonalds that day when we encountered 40 mins of waiting for our food and when I was eating my chicken, I noticed that there was blood on my chicken, it's not just a pinch of blood but a whole plate of mine was covered in blood. I asked them to change my chicken & I also waited for 20 mins because there were plenty of people ordering & I needed to wait just to be assisted. 20 mins had passed & they don't remember changing my food. They did remember it after I asked them about changing my food that comes with blood. I didn't have pictures of my chicken with blood but I do have the changed chicken. No to McDonalds in Cogeo Branch. We are so disappointed and disrespected knowing these things will happen to us. You guys even disrespect us when my classmates are with me eating there. (The 8:36 pm was the chicken with blood & 8:59 pm was the chicken that they changed that was just in their packaging box and not with a plate so I even borrowed my boyfriend's used plate...

We celebrated my nephew's birthday here and rented the whole room, 1st issue was one of their air conditioning was apparently not working so we were sweating a lot and the balloons are popping one after another since it is the afternoon and the sun is scorching hot. 2nd is crews accommodating us or the ones serving the foods specially the ones wearing green shirts looked like they hate working there, not one smile was seen from their faces that afternoon. They looked irritated from receiving requests (like additional spoon&fork, plate, etc.) that shouldn't have been asked in the first place if there were plenty available. Their crew needs to be trained how to accommodate people especially when they are the ones...