Starbucks SM City Masinag — Restaurant in Rizal

Not the finest team. Told the counter I received an email for 5 stars reward, the counter staff said that he doesn’t know about it. And when I showed him the email, he said its automatically credited to the account (with an attitude) so I asked, “how is it automatic?”. The other staff saved him and said she will get back to me. So i waited. after 20 mins of sipping my coffee, i went to the counter and asked the same staff. Only then she asked for my SB card # and receipt and contact details, she said she will ask the IT to add the 4 star rewards to my account. She added “like what the other guy mentioned to you, the 5 stars reward is automatically added to your account”. So i replied back, “you ask for my details so your IT can add the 4 stars to my SB card, how is it automatic again?” If i didnt ask you guys about it, the stars will not be added because you wont submit my details to your IT.

Anyhow, not keeping my hope high that they will really add the 4 ⭐️ reward after experiencing their...

I just want to say thank you to your staff Ally :)

I had a problem with my Foodpanda order and Ally was able to resolve it right away. This is why despite premium pricing Starbucks commands a loyal following. It all boils down to a superior customer...

I like this branch except it's hard to get a seat sometimes. They have outdoor seating but it's not very nice; it's on the mall sidewalk next to the area where cars pass and drop off passengers. It's got an entrance to the mall and it's own...