Chowking Petron SLEX -Southbound — Restaurant in San Pedro

Space for parking at the basement BUT lots of issues with the manhole covers. Hazardous to drive on since some appear to about to collapse. One can see that the cover is already bent and not aligned with the top of the manhole.

Food is good as always. No issues.

However customer service is TERRIBLE. Was given restaurant pager for my order. And since I was going to the 2nd floor seating area, I asked the counter staff, if the food will be delivered to the 2nd floor.

She said yes

I asked 2 more times since how will they know where I am at since the pager does not have a number and her answer was YES it will be delivered.

So I waited for 14 minutes and when the pager activated, I waited for another 5 to see if somebody will bring the food up.

And surely, nobody did so I picked up the food.

I’m ok to pick up the food, not an issue, but the communications has a lot...

Worst customer service from Chowking EVER-- and this coming from someone who regularly eats in other branches of Chowking! The assistant manager who was on duty back in May 28, 2024 at around 9:30pm WAS RUDE TOWARDS OUR SENIOR CITIZEN companion. Our senior citizen companion was asking for the location of the utensils, and the assistant manager rudely replied "Ayun o!!!" in a harsh (pabalang) way. The assistant manager could have replied in a more courteous way... Asking for my review...? Score should be ZERO but the lowest possible score can only be 1 star here. This branch doesn't...

Worst experience that I had for a fast food restaurant. We waited for 40 minutes and we already ordered at 1:30 pm. We did not wait any longer as my pregnant wife was already hungry and we had to attend a baptism in Tagaytay by 3 pm. Worse, some customers were already waiting for 2 hours.

I wished that they would have informed the customers of the wait time so that we can set expectations and move elsewhere.

CLOSE THIS BRANCH IF YOU CANNOT SERVE...