Denny's — Restaurant in Santa Rosa

Took a spontaneous road trip yesterday. Initial plan was to eat "bulalo" at either Josephine or Leslie's in Tagaytay but decided for brunch at Denny's Sta. Rosa, Laguna instead. Upon arrival, we were welcomed by a staff, gave us instructions then left. When we were about to order, no single staff at the dining area, so we waited for someone to the point that we had to get someone's attention. Then, we ordered one of their Bistro signature bundles, the one with Pancake Puppies and Waffle Dip for P1195 (wanted to try both dishes). We patiently waited until a staff came to serve a bowl of salad. We said we didn't order one. The staff said it's part of the bundle. Explained that we ordered the other bundle, not the one with the salad (P1495). The staff apologized and went back to the kitchen. Few minutes later, the staff who took our order came in a very apologetic tone. She said that the bundle with salad was prepared for us and it was her fault. We insisted on getting the bundle with the dishes that i wanted. Then she headed back to the kitchen. Few minutes later she came back and was really very apologetic, she asked if we could just get the P1495 bundle instead of the other one since the food was ready at that time and she offered to give us Pancake Puppies and Waffle Dip (the dishes that I wanted to try) for free. Ayt, we agreed to just get it. Requested not to serve and to just straightly pack some of the food for take away since we couldnt finish them all. And so they served the food blah blah. Then finally, a manager came and apologized for what happened, said it was an honest...

Service is poor. We arrived with one (1) table with people dinning. We were 5 and ordered 2 Bangus, 2 Porkchops, 1 Chicken Skillet and 5 lemonades.

First the lemonades don't taste like lemonades they are too sweet that we have to dilute them with more water. Food arrived 30 minutes after. I cannot wrap my head as to why a fastfood 24/7 dinner would take 30 minutes to cook, when there was only 1 table served ahead of us. 15 Minutes is more than enough. 30 minutes is Food Delivery.

With 2 still eating, I asked for the check. The waiting staff acknowledged... and she immediately begin clearing out the dishes. What is rude is that she cleared the table scraps on to one plate and pile the empty plates over the other with the table scrap filled plate on top... on our table.

This is disrespectful to customers. Plates should be cleared on a designated area where it can be handled by the dishwashing crew. Not where customer are still eating. We are not pigs where scraps can be all piled like that. The wait staff is kinda careless about her own service, and appear insensitive. Come to think of it she is more senior that the other staff. And they bother charging us with service charge with sloppy service?

Food wise it is like Pancake House. Budget per head is around ₱500/head with drinks. Not...

The saddest Bistro option to spend a birthday. 😓

10/28/2023 around 7:00 PM.

It was supposed to be a celebration for my youngest brother’s birthday. I’ve witnessed how Bistro group serves the most fun birthday greetings, regardless of the complimentary product (Because we all know it’s the greeting that counts!), so I really made sure we spend it on this chain.

Upon ordering, I’ve talked to our server that we are celebrating a birthday. She acknowledged and mentioned they give out an ice cream scoop with a “Happy Birthday” writing. I agreed and mentioned to have it served after our meal.

Our bill came out, given by a different staff, and no greetings nor ice cream were given. I’ve whispered to the staff for a follow-up birthday compliment, only to our dismay to be given a scoop of ice cream on a ramekin/ soy dish. 🥲 Then the staff left. We were in shock and were dismayed. It was not what we expected. The birthday celebrant was baffled. We just greeted him and told him it was free.

I’m not sure whether that’s their protocol for birthdays, or if it was not endorsed properly, or maybe the staff was just clueless. However, still a sad Bistro experience.

Food was okay,...