Jollibee — Restaurant in Santa Rosa

We recently visited this Jollibee branch and ordered a group meal, but unfortunately, our experience was disappointing. The order took over an hour to arrive, which is quite unexpected for a fast-food restaurant. While we understand that the team was busy, the lack of customer engagement made the wait even more frustrating.

What stood out the most was the demeanor of the manager and cashier. The manager, in particular, did not appear welcoming or engaged, which can greatly impact the overall atmosphere and service quality. A more positive and customer-friendly approach from the leadership team could help improve staff morale and the overall dining experience.

We hope the management takes this feedback constructively and works on improving service efficiency and customer interaction, especially during peak hours. Jollibee is known for its warm and friendly service, and we hope to see that reflected better in...

Had a recent bad service experience in their drive thru. We ordered a 6pc chicken bucket then pagdating namin sa next window we got charged for 8pc bucket, we let it slide and went to the claim window. At the claim window i specifically asked the crew if it is an 8pc bucket and she confirmed it to me eh since nagmamadali kami we didn't count how many pcs are actually there, later on pag uwi namin na discover nalang namin nung kumakain kami na its just 7pcs, we could not dispute anymore kasi nakain na yung iba when we noticed that its missing a piece. Lesson learned na bilangin yung laman ng bucket before leaving, but still sana mabasa ng management so they could improve...

While waiting in line to grab a quick bite i felt someone push me from behind. I turned and there was a store crew member shoving his way through the line. He did not even have the courtesy to say, "excuse me." But i get it, he had work to do. So, okay, i let that go. But he did it a second time! Meanwhile, another customer had to get through the line, and he was very polite. Jollibee, please teach your...