Pancake House - Paseo Outlets — Restaurant in Santa Rosa

We came to this store yesterday, a Sunday at around 1PM. Coming in was really promising. Although the place has not much room, the service staff who greeted us was accommodating. We asked for water while we wait for the order to be served. It was a hot day but they only served lukewarm water. I think they should ask before serving if the customer wants to have it warm or cold.

The food was served at about 15mins from the time the order was taken. The large spaghetti was served first and it was served "cold". The rest of the orders were served 5mins later. The waffle was served cold as well. The breaded pork with the salad was good but again it was not warm food. The coffee refill I asked the store manager was nearly forgotten and I had to ask her staff for an update.

I tried paying with my credit card but it failed so I had to pay with my debit card. As we leave the store, what irked me the most was one of the male staff asked his fellow crew in a very loud condescending voice - "Okay na ba card nang mga yun?", it was really rude and as if we were leaving without paying. Couldn't he confirm it without getting attention from other customers?

FYI - This store charges an 8% service fee. But with their kind of service, the customers should be asking to void it.

The store at Festival mall was far better than this one. I hope that they read this and improve...

Overall experience was great! You can find pancake house almost everywhere in Manila so it's convenient that they have a lot of branches. I would start with the ambiance, It's just okay since I'd prefer an unseen kitchen specially when it's kinda messy inside however the service was good. Staff are very accommodating and the food is good. I had their super set B ( pasta, burger steak, nachos ) but I added rice to pair with the steak and of course you're pancake house experience wouldn't be completed without a pancake so I ordered their classic and as usual it's taste well since it's...

Worst branch - poor and slow serice (waited for 30 minutes before our orders were served even though the restaurant was not full; server cannot even explain why the wait; also waited for another 10 minutes before our card was charged and the bill was fully settled - reason: because they ran out of paper for receipts); unsanitary - sticky tables and even some chairs and...