Mama Lou's Italian Kitchen - SM Sta. Rosa — Restaurant in Santa Rosa

Mama Lou’s Restaurant in SM City Santa Rosa: A Culinary Delight Nestled in the bustling SM City Santa Rosa, Mama Lou’s Restaurant offers an exceptional dining experience that transports you straight to Italy. From the moment you step in, you’re greeted with a warm, inviting ambiance that sets the stage for a memorable meal. The menu is a delightful journey through Italian cuisine, featuring a variety of dishes that cater to all tastes. The Seafood Spaghetti is a standout, perfectly cooked with a rich, flavorful sauce that leaves you craving more. I'll recommend the Macaroni with truffle unbelievable. The Pizza Margherita is another must-try, with its crispy crust and fresh toppings that make every bite a delight. One of the highlights of Mama Lou’s is their excellent service. The staff is friendly, attentive, and always ready to make your dining experience special. Whether you’re there for a casual lunch or a celebratory dinner, they ensure you feel right at home. The restaurant’s decor is charming and cozy, making it a perfect spot for both intimate dinners and family gatherings. The prices are reasonable, especially considering the high quality of the food and service. In summary, Mama Lou’s Restaurant in SM City Santa Rosa is a gem that offers delicious Italian cuisine, outstanding service, and a welcoming atmosphere. It’s no wonder it has become a favorite among locals and visitors alike. Highly...

This is the most disappointing Mama Lou’s branch we’ve ever been to. My family and I have dined at almost every Mama Lou’s in the South, and the SM Sta. Rosa branch is the only one that doesn’t live up to the brand.

The service was the worst: inattentive staff and a 45-minute waiting time, with dishes served one by one every 15 minutes. Even if they say it’s because there are many customers, the branch is tiny, so full house isn’t a valid reason. Other, busier branches manage to serve everything within 20 minutes.

The menu is also different, they use spaghetti instead of linguine for all pastas, don’t serve pitchers of iced tea, and the marbled ribeye steak, which is usually soft and flavorful in other branches, was tough and rubbery here.

Really disappointing overall, this branch doesn’t reflect the usual quality or service of Mama Lou’s. Hope you take this feedback...

Last night, my family and I dined at Mama Lou’s in SM Santa Rosa. We always go there for the ravioli — the staff even knows us for that — and we’ve always been happy, until yesterday. The ravioli I was served were clearly not fresh, more like leftovers from another plate. I rarely complain, but this time I had to. They replaced the dish, but that’s not the point. What worries me is how many others they’ve done this to, and how many more they will. It’s extremely disrespectful to customers and completely unacceptable. The entire kitchen team working last night should be fired. I will make sure everyone that we know is aware about our experience ( facebook,...