Jollibee Tagum Highway — Restaurant in Tagum

The food is good but BAD CUSTOMER SERVICE. Most especially the cashiers between 7pm onwards shifts. Twice to thrice ko na na-experience na masusungit ang mga cashiers nila kahit na maayos naman ako mag-order at hindi naman din ako masungit na customer pero sinusungitan ka ng cashier na ino-orderan mo. Sana they will train them how to be good in serving their customers. Sana ayusin nila yung attitude nila. The last experience that I had kasama ko pa naman yung Mom ko na Senior Citizen na at yung boyfriend ko. Syempre medyo nalilito yung Mom ko sa orders niya kasi halos hindi available at that time yung gusto niya. I'm right beside her, suggesting her to order other food nalang. Yung cashier na nagserve sa amin, halos pasigaw na sumasagot sa Mom ko. So, I suggested na kami nalang ng bf ko ang mag-oorder kasi gusto ng Mom ko sya daw mag-oorder for us kasi may Senior Citizen's ID sya. I told her to sit down nalang sa table namin at ako nalang bahala kasi nakikita ko naiinis na yung cashier at pasigaw na halos sumagot. Hindi naman kami bingi ng Mom ko at lalong hindi kami tanga. Halos hindi available ang gusto namin especially yung HOT CHOCO. It was already around 11:10pm pero hindi pa rin daw available eh sabi, 11pm available na. Kahit ako, sinusungitan ng cashier. Buti nalang hindi ako kagaya ng ibang customers na eskandalosa. I was also looking for their Manager at that time kasi nga gusto ko magbigay ng feedback pero wala akong makitang Manager nasa loob yata ng office nila. Ang tagal dumating ng order namin, so nagfollow-up kami again, so pinapunta ko yung boyfriend ko sa counter, nakikita ko nakasimangot na naman yung cashier. Bumalik bf ko ang sabi daw ng cashier, "wala diay nako nahatag ang resibo Sir!" so, hindi pala nya na-forward sa kitchen yung order namin sya pa ang may ganang magalit. Is that how you really treat your customers? 11:45 na bago dumating yung orders namin, kulang kulang pa, walang sauce sa lumpia shanghai at wala pa yung chicken joy with burger steak. Hindi pala dumating, kasi hindi naman sinerve, pinakuha pa sa amin dun sa counter. Tinawag nya bf ko gamit ang nguso niya na kunin na raw dun sa counter ang orders namin. Tinitingnan ko yung cashier habang humahaba yung pila dun sa counter nya, may isang customer nga na naiinis na rin yata sa kanya dun sa may gilid at nagrereklamo din. Sana you will re-evaluate your staff po. At sana every week may seminar kayo on GOOD CUSTOMER SERVICE kasi parang nakakalimutan ng mga staff nyo ang...

Update this bad review that was here was regarding the Robinsons store not the Tagum highway store.. Google put it on the wrong one.

The TAGUM HIGHWAY JOLLIBEE under supervision of Manager DANDEE is the best JOLLIBEE in the city! Always clean, awesome customer service, very accommodating, freshly prepared hot foods always. Management takes the time to hear any customers concerns and goes out of their way to make sure you receive full satisfaction. This store is worthy of 10 stars! Also the only 24hr real 🍔 place...

I don't like junk food stores. Jollibee is a tiny bit less worse as Mcdonalds, Burger king, KFC. Still it's terrible. Some of the worst food available on earth, I'm sorry to say. French fries is eatable though, and Jollibee has better soda than most (7up i.e.). Better service here than most others saves the day when I'm forced to follow my family to places like this. Give me a juicy steak, caescar salad or a vegetable...