Jollibee — Restaurant in Trece Martires

This store is SO IRRESPONSIBLE. Crews and even the Manager is RUDE. Specifically Service Manager Cris, and the Crew named Jose. I did order around 6:06 AM thru Jollibee app, as it is open on the app and even shows as 24/7 store in Google Maps. Yet, upon waiting until 6:48 AM, that's the only time that I received a call saying that they are still not yet open and my order will be cancelled. The crew who called me didn't even apologize for the inconvenience yet has been busy laughing in the background with the others. I did asked for a manager to escalate the issue yet, the issue was not resolved, I was advised that the order can still go through but the delivery time is undefined since there are no riders. So the inconvenience of waiting for almost an hour just to know that my order will be cancelled is really not acceptable, saying it was the night shift's fault. Yet the app shows they are open as well in Google Maps. This branch's customer service is WORST, WAY WORST...

POOR services/ 2hrs waiting time Not recommended for online Deliveries.

At 1140Am my daughter managed to order foods through #87000 confirmed waiting time atleast 40-min to 1h. After 1 hour of waiting, my daughter kept on calling them to question why took so late!...atleast call them back and inform her....why.??? Right?..till... the foods arrives at 13:55pm.... ( while calling them back) I dont want to scold the delivery guy coz he only deliver the food to them...I really angry!.I want to cancelled it right away...but I ask first my kids ,both really hungry....so I dont have a choice!..pitty to them. from 11am to 2pm about to take their lunch to late already.....I dont know whos fault is this???? But I noticed this Jollibee Trece Besides 7-11 alots of complaints coz of late. Delivery......

Last 10 August 2020..I encountered rude staff/manager. dunno how to talk to the customers. Also food...

If you are tired and have traveled a long distance and are thinking about getting takeout food to eat at home, this place is not a good choice for you. The service is bad, and you have to wait for 40 minutes to an hour before you can get your food. Since this is a drop-off area for travelers, it's not a good place to buy food, especially if you are tired.

In my experience, the crew even let someone cut in line ahead of me, even though I was there first, and he got his takeout in only 10 minutes. It's ridiculous. I just got stared at when I followed up on my order. SM Jollibee’s service is much better; it only takes...