Jollibee — Restaurant in Valencia

Dear Jollibee Management,

I am writing to provide feedback on my recent visits to your store in Valencia City, Bukidnon, particularly near Plaza Rizal. Unfortunately, my experiences have been consistently disappointing due to slow service and poor store operations. This was my third visit, and it seems that there are some areas that need attention:

Slow Service & Poor Communication: Despite having several staff members at the counter, the service was extremely slow. There seemed to be a lack of coordination, with no clear communication between the team to manage the queue effectively. Unkempt Store: The dining area was not properly maintained, with tables left dirty and empty plates piling up. This gives a poor impression to customers and reflects badly on the store’s cleanliness. Keep some staff in dining as well not just in counter but still operation was slow..

Lack of Staff Direction: The cashier staff appeared to be shouting at each other instead of working together to serve customers efficiently. Meanwhile, the managers were mostly observed walking around and interacting with customers without stepping in to guide or assist their staff in handling the operational challenges. As a loyal customer, I urge management to consider providing more thorough briefings and clear station assignments to the staff before operations begin. It would also help if managers were more actively involved on the ground during peak hours to ensure smooth operations, rather than focusing solely on customer interaction.

I believe these changes could significantly improve both the customer experience and...

Rude staff, very snobby. They seemed annoyed when taking my order, I mean I'm not asking for a smile just a neutral face that's not mad would be fine. All I asked for was extra tissues and they practically ignored me. The place is a bit dirty too, some of the tiles on the floor are already falling out + I had to wipe the table myself with my wet wipes cause there were a bit of crumbs left. I don't understand why this place is a mess it wasn't even that busy? The food was great though as usual, no coke or Pepsi though just pineapple or ice tea. They also don't accept card or qr payments.

If you want to go to Jollibee I recommend the one in Robinson's mall. They have decent staff, clean place, and they accept...

I was very disappointed with service of jolibee Valencia drive thru beside plaza, I ordered value meal A spicy sprinkled chicken came to us not spicy, I ordered hot choco as suggested by the manager that time- order did not came, I ordered jumbo fries- came to us on its usual packaging but with plastic bag lower portion it was just like a medium fries - I asked the manager to check she said to the crew immediately who prepared this, but she already is filling my paper bag of fries. It was not a good experience, I prefer jolibee because it's welcoming but was disappointed with its services in that specific branch. Note: I asked for the refund of my hot chocolate...