Restauracja Grand Kasprowy — Restaurant in Zakopane

A completely drunk gentleman has been disturbing our dinner with loud lewd comments, repeated shouting and kept approaching other guests who tried to tell him to keep it quiet. The wait staff did absolutely nothing about it even when asked. In fact when we did ask to have the situation handled, they told us the drunk guy has a higher standing than us, and we can have a walk to reception see if they care more. Reception didn’t particularly care, tried to explain the guy called Zibi is “usually more calm”, and only after I made is clear few times this is clearny not “his usual calm” an acceptable atmosphere to have dinner in, they said “well maybe Kondziu can do something about it”. Kondziu, hasn’t managed, because the gentleman (missing a shoe), stumbled out shouting abuse at his teenage daughter and partner (both silent and unreactive). Won’t matter what you eat or how it’s served in this situation. Nobody from the hotel or restaurant has even bated an eyelid, despite several young children around. Big thanks to one of the guests who tried to tell the drunk man to take it down a notch (he received a drunk shaky...

Another one of highlights on the food scene in Zakopane — and you don’t get a lot of these here. Came here twice and frankly speaking I wish I had more time to come again, but I’ll visit next time (hopefully with some new additions on the menu!). The cream of red pine is something that stands out above all other dishes but I gotta say the venison carpaccio and lamb shank has everything to it as well. I also tried borscht (beet) soup which was amazingly clear in flavour. The lamb dumplings are extremely filling — careful with your order :) the service the first time was much nicer than the second time — it felt like hotel guests are treated with much more care than locals. And yet the management should remember that the locals are the ones who will come back to eat here when the season is low and the guests show up just once. Just some food for thought. Regardless, real pleasure to eat at this place because the views cannot be compared to...

Unfortunately, this was a disappointing experience. The waiters were extremely unfriendly, and their looks made us feel very uncomfortable. The service was poor and slow, with no real attention to customers. The only good thing about this place is the outdoor seating area, which is quite nice. I do not recommend this restaurant — the unpleasant atmosphere will just make you feel frustrated and irritated.

Very bad experience. The waitress was rude and disrespectful. While it was raining and we were sitting outside, she came out and closed the umbrella over us — right in the middle of the rain — and said, in a very impolite way, that “the umbrella is only for the sun.” Her behavior was completely unacceptable, with no respect for customers. I do not recommend this...