Buraca Roasters - Coffee shop & Roastery — Restaurant in Cascais

It was my favorite place in the area: food and coffee are top notch! Unfortunately the service and attitude changed for some reason and we do not feel welcome any more with bad face expressions and even no “hello”, so will have to stop coming to this place… Really a pity.

UPDATE:

I read you reply, I guess, it is Nadia. Strange that you even did not care to introduce yourself…

Well, your style in the reply just showed me that I was correct in my intuitive feelings.

I will not respond to your arrogant reply in overall, but some points need to be addressed.

It is just funny that you charge for offering once water to my dog and 1 cookie that was not even asked. Btw when I asked for the water the 2nd time, your employee (the same and you know who) just waved me to look for myself… I recall that it was in the beginning when you just open and we were among first clients, so you tried and cared, but now that you got enough clients, probably prefer not to care that much about SERVICE to people any more.

I wish you good luck with your business and not to turn in another “tourist trap”.

As for the client service this is off the radar as you choose to argue with clients and “disagree” with them instead of taking a note and probably really looking into your staff’s behavior: like ignoring clients or gossiping behind their backs.

Again, I never said or thought anything bad about your place or food, as I said it is really great, it is more with the service that you have some serious issues. But again, as you say, if clients’ reviews do not matter to you, then good luck…

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