Gutsy - Hambúrguer Artesanal & Cocktails — Restaurant in Cascais

I was waiting for a while for someone to take my order at a table so I went inside to order. When food arrived, the lady has packed it as "take away". I then explained that I was eating there and she misunderstood me before when i shared that I was just waiting for a long time. The food went back, then returned cold. I was hungry so I started eating but eventually I asked another waitress for hot chips as those were cold. I waited and waited. Then someone else come noticing I was waiting for something. I got my hot chips after finishing the burger. I feel sad with this experience as I was treating myself to a Saturday lunch. I am not sure if I will be back as I had an unpleasant experience before with them. It is a pity. I would say that the employees need more training. The food...

Worst restaurant experience I had in Portugal. The waiter was very rude and totally not interested in helping us with our orders. In the end all of our orders (4 Bugers) were mixed up and no one got what they actually ordered. After talking to two of the waiters they offered to replace one of the burgers (which was supposed to be a meat burger) but did not bother to give the other three people what they actually ordered. When asking for the bill they charged us the full amount and we had to discuss for quite some time until they gave us two of the four burgers for free. Aditionally, the burgers were really dry and the chips...

AWFUL !!! Rude, arrogant manager who gave out to us for sitting down at a table, even though all other tables were empty !!! Should have seen the warning signs then & left if thats the way he treats customers. Gave our order to a waiter which bear in mind was only for 2 burgers, pointed out to him on the menu the one's we wanted but still they couldn't get the order right ! My husbands burger came out, wrong order & then approx 15 mins later my burger arrived with the explanation that there was an issue with the order, ya think !!!!!!!!!! God help them if they have more customers. Food terrible, service...