Bamboo — Restaurant in Loulé

If it was a possibility I would rate this restaurant a zero. We initially arrived a day before but came quite late and was told that the kitchen would be closing early, the host then asked us to come tomorrow and that they will have a table ready for us. upon arrival the following day we were greeted by what I can only assume to be a security guard who automatically said the restaurant was full and had no capacity - we could clearly and evidently see the empty tables inside the establishment. Anyhow, we did attempt to explain that we have a reservation as promised the night before which is when he (the security guard) went to grab the manager. We received the same reaction upon the managers arrival, despite having driven 45 minutes. Frustrated, as one would be we explained how we were told there was a reservation and that we would be happy to wait as we have driven far to come here. Both demonstrated clear signs of discrimination - typically we look Middle Eastern therefore being Muslims. Eventually, the manager did say that there was a one table outside - and they would have to get it ready before they allow us to enter. We patiently waited 20 minutes outside yet still nobody greeted us. That was the final straw and we decided to leave, luckily there was a wonderful restaurant much more friendly, respectful and elegant next door- Alambique, I strongly strongly recommend people to come here for a dinner. Wonderful people, atmosphere and food. Bamboo demonstrated clear discrimination and racism towards us - avoid at all costs, this is not how people...

Regrettably, I must express my disappointment with the restaurant we visited for a special occasion. Despite being frequent patrons, our recent experience was far from satisfactory. While the culinary offerings were exceptional, the service was severely lacking, leaving us utterly dissatisfied. Our drink orders took an excessive 30 minutes to arrive, and subsequent attempts to place additional orders were fruitless, dampening our evening's enjoyment. The staff seemed disinterested and unenthusiastic, which was especially disheartening given the restaurant's purported upbeat ambiance. Furthermore, the evening's entertainment, provided by the DJ, concluded prematurely, further adding to the disappointment. The restaurant appeared understaffed, with only four individuals managing the bar for a full house of diners. Considering the substantial amount we spent, we rightfully expected outstanding and prompt service from the staff, characterised by a cheerful and welcoming demeanour . Regrettably, our experience led us to feel like an inconvenience rather than valued patrons. Upon speaking with other nearby tables, we discovered that our dissatisfaction was shared by others as well. As longtime regulars, this disheartening encounter has compelled us to explore alternative dining establishments that can match the level of service we anticipate in relation to our...

The food might be decent, but nothing makes up for such poor service — and worst of all, the blame does not lie with the staff, but with the terrible management. The restaurant is clearly understaffed, and the owners/managers not only refuse to help, they blatantly ignore the customers.

We were with children and waited 20 minutes just to place our order. The waiter, who was very polite, explained that he wasn’t allowed to take orders because only the owner and the manager were authorised to do so. Where were they? Standing in separate tables, laughing and chatting as if everything was fine.

The waiter went over to let them know we wanted to order, and all he got was a mere nod. He even tried speaking to other staff members, but “everyone was far too busy”. The truth? This waiter had already been punished before for taking food orders without authorisation, and risked losing his job if he tried to help us.

The result: 2 hours and 40 minutes to get our dinner. That’s not a delay — that’s a lack of respect. And as always, the “compensation” is a free drink or a token discount — as if our time and ruined experience were worth so little.

This restaurant doesn’t care about you, your family, or your evening. They only care about their profits. If you value your time, your money, and your patience, go...