KOKO — Restaurant in Loulé

The food itself was enjoyable and well-prepared, but unfortunately, the overall experience fell short. Service was slow and lacked a sense of urgency, which made the meal feel more frustrating than relaxing. The atmosphere was passable, but the heat inside was quite uncomfortable — with 32°C weather outside, having the air conditioning on while all the doors and windows were left open made it ineffective, and despite asking to be seated somewhere cooler, we were placed right next to a pizza oven, an open window, and the open door — making the heat even more unbearable. As well as this the staff seemed more occupied with tasks other than serving customers, and their uniforms were noticeably stained, which didn’t give the best impression. Staff weren’t particularly warm or welcoming, which is disappointing when you’re expecting a comforting and pleasant dining experience. Overall, while the food was nice, the service, comfort, and hospitality left a lot...

Have been coming to QDL for over 20 years and was excited to see that KoKo had been rebuilt, new menu etc. We tried the new restaurant about a week after they opened for dinner but have to say we weren’t impressed at all. When we first arrived we stood at the door for about 5 minutes waiting for someone to notice us, they weren’t busy and waiters kept walking past us and making eye contact but no one approached us. Eventually we had to call someone over ourselves to let them know we had a booking. We only ordered mains and when they arrived they were freezing cold. We had to send them back to be reheated but even at that the rotisserie chicken was so dry, the pizza was very average and the Carbonora had no flavour. The interior is gorgeous and the place looks amazing but the food completely lets it down. Wouldn’t recommend if you’re looking for tasty food in...

Terrible and disrespectful service!!! First, when I arrived and asked for a table for two, a Portuguese waitress just turned her back on us to attend other foreigners. She handed the menus she was holding to a Spanish-speaking girl, who then walked way ahead of us without even saying we should follow her. It was Sunday at 11:30, and she gave us the lunch menu. Since I wanted brunch, I had to call them over three times before anyone came to our table. One time she even passed right by, looked at us, and simply ignored us. When she finally came, I just asked if they didn’t have a brunch menu, and she said they only had lunch. Lunch at 11:30 on a Sunday? While every single table was eating toasts and drinking coffee? When we finally got up and left, I still couldn’t believe what had...