Restaurante Dozo — Restaurant in Loulé

We recently moved to Loulé and have walked by Dozo many times on our way to other eateries as the entrance is understated. Boy, were we making a mistake! The dining room is spacious with plenty of space in between tables. Two TVs are visible from every table...in case you want to eat but not miss a crucial game. There is a small bar where mixed drinks, whiskey, and other adult beverages are available. When we were there (7pm), food was brought to the table by the server who was always checking in but not being intrusive. However, we spotted two long conveyor belts so assume food might be served that way at times. The restaurant charges a flat amount (reasonable) for unlimited food which you order from a thick menu full of various starters, soups, noodles, sushi, etc. For those looking for plates, such as spicy sweet and sours, they have that. Of course, the food appears to be cooked to order. And, one can cap off the meal with a good choice of desserts. The only additional cost outside the flat amount is for drinks. This eatery will definitely be added to the...

We visited as a family of six, hoping for an enjoyable meal, but unfortunately the experience was extremely disappointing.

I was served raw chicken curry — visibly purple and undercooked. I returned the dish immediately, and it took over 30 minutes to come back. By that point, it wasn’t worth eating — the rice had gone stone cold, and to make matters worse, two of the other main dishes still hadn’t arrived.

Customer service was poor throughout. No one checked in or offered a solution, and we were left waiting with no explanation or apology.

With safety concerns and long delays, I wouldn’t recommend this restaurant based on our experience....

Decidimos fazer um almoço de aniversário no restaurante e foi um desastre. O restaurante tomou a iniciativa de nos separar em mesas, para que não houvesse confusão e foi precisamente o que aconteceu. Enquanto 3/4 da mesa estava servida e a receber mais comida, a restante não recebeu comida durante 15min, ficámos a olhar para o lado. Quando tentávamos chamar alguém para perguntar pelo pedido diziam “Um pouquinho” e não voltavam. Recebemos metade do pedido e quando perguntámos se ainda vinha o resto disseram que não, foram buscar o papel e disseram que já tinha vindo tudo. Não sei se levaram o pedido para a outra ponta da mesa, mas a verdade é que nunca chegou a nós. As empregadas eram um pouco agressivas na forma como comunicavam, reparámos que não foi só connosco e diziam “Desculpem que isto está uma confusão”, a verdade é que pode ter sido algum problema na cozinha, mas esta está aberta para a zona das mesas e almoçámos com os gritos entre os empregados e a cozinha. A comida também deixou a desejar, a carne estava extremamente salgada, provei um hot roll (da outra mesa, porque o meu nunca chegou) e parecia estar estragado. Infelizmente não foi uma boa experiência e não...