Home Sweet Sushi (Miraflores) — Restaurant in Oeiras

We ordered sushi that was never delivered and got charged €40 for it…

This evening I ordered sushi as a special treat for the kids and was given a long waiting time, but went with it as the kids had been looking forward to sushi all day.

An hour later, I had a missed call on my phone and called back within four minutes (I just double checked the times), but got no reply.

15 minutes after the latest 'estimated delivery time' and with the website permanently telling me my order was 'on the way', I finally got through the queue of calls to speak to someone in person who promised to call me right back. 10 minutes later they had not called back, so I called again.

I was told the delivery driver had rung our bell (it didn't ring all evening) and called my mobile, but had received no reply. I explained the situation and was promised a refund.

Very soon after that, Home Sweet Sushi (or perhaps that should be Don't Wait Around at Home For Any Sushi) called back to say that we would not, in fact, get a refund as the delivery driver had tried to deliver within a set time.

I pointed out that the bell had not rung and that my return call had not been answered. They argued that the delivery driver was doing other deliveries and couldn't return my call.

The driver had, in fact, had a full 30 minutes to return my call before I ended up calling them to ask what was going on.

I pointed out that if the delivery driver had our paid-for food, it was his responsibility to deliver it – meaning if he simply ignored our return calls he/she was neglecting that responsibility and effectively stealing our food.

I was told again that our money would not be returned. And the kids went to bed, very late and very disappointed, after eating egg on toast.

When I then twice tried to call the delivery driver after the kids had gone to bed, the call was twice sent to 'busy'. And, just like the €40 these charlatans took from me, the calls were not returned.

We actually booked from this place twice before. Both times the sushi was late and cold, but the kids said they liked it.

The 'service' tonight was beyond terrible, it was thievery.

We shan't ever book from Home Sweet Sushi again. Keep your phones close if you do – and whatever you do, don't...

Amzaing food and amazing poke! The poke with salmon is really nice and the food is so tasty and great quality. Also the sushi is amazing with good price. The staff was so kind they offer me couple free pieces of sushi...

Não entregaram parte do nosso pedido no valor de 10€ e informaram-nos que não podiam fazer nada a não ser oferecer um credito que para usar teriamos que lhes ligar. Sendo que fiquei 20 min em linha à espera para conseguir avisar que não tinham entregue o pedido completo informei que não queria o credito mas sim a comida. O número no site está errado, o empregado informa que não tem forma nem de falar com a loja, nem de entregar a comida nem de devolver o dinheiro. Eramos clientes frequentes depois...