Dunkin' - دانكن — Restaurant in Al Rawda Muncipality

Happened today April 6,2024

I buy donuts around 6pm i asked the nepali staff what is inside the donut. He said custard. I buy 5 pieces of it then when I go home it is not custard, its chocolate. I come back to change it. He said im the one to choose the donut. He cannot change it. His response is so rude

I told him yes im the one who choose but you are the one who tell me what is the inside filling.

Thanks to the other staff with him he apologize and change the donut.

This Nepali staff should have a product knowledge and he should be trained on how to deal and talk to customer. You will lose sales and customers because of this...

Today morning I order 2box of promo wich is 49 sr I pay by card the problem the indian guy is very bad to me I’m customer I’m requesting my order is assorted but he gave me plain I’m so angry to argue this is not my first time ok and the another shop it’s ok and you know what I’m asking for the invoices he take from the garbage and give to me I told him is dirty from the garbage omg what kind of staff like this I think we need to attend training regarding properly cost contamination for the customer I enter 6:37 am this is the last I will visit the shot bad service ever😡😡 see this is...

The quality of hot drinks is fluctuating, it seems like they don't have a certain standard of preparation. There is a serious issue also that raised when the weather gets warmer, the fly and mosquito, as it really spreading inside the place as if you set inside a trash can!! People here doesn't do regular cleaning at all!! . I attached a photo of two drinks left after customers left for abot 1 hour!! I am unfortunately a regular customer that could hold more of Dunkin for their good previous experience, but the last few weeks...