SHiRO — Restaurant in Municipality of Al Shamal

I had one of the worst dining experiences at this establishment. After being seated, I waited an unreasonable amount of time for anyone to even acknowledge my presence. Despite several staff members walking past me, I was completely ignored. I had to get up and ask for my order to be taken, which is absolutely unacceptable. The lack of basic customer service skills and disregard for guests is shocking. Compared to every other restaurant around the world, this one stands out for all the wrong reasons. The service here isn't just below average it's a complete disgrace. If this is how they treat their customers, I can't imagine what else they're neglecting. I will not be returning and strongly advise others to avoid this place unless you enjoy being treated like an inconvenience. This was a complete waste of...

I am only giving the stars because the service was exceptional. The manager was fabulous and extremely kind and gracious and the staff was equally courteous.

I had been craving sushi and decided to try Shiro. I ordered 24 pieces of Sushi and nothing was good. It felt like a drag to even finish the food in the table.

The sushi was dry and stale. It actually felt like I am having rice rolls that were kept in the fridge. There was no flavor to the sushi even the wasabi couldn’t save it.

The Japanese noodles beef wok was delicious! Absolutely delightful as the noodles were cooked to perfection and the beef was tender and scrumptious.

Shiro should rebrand themselves as a wok restaurant instead of a Japanese place that...

I had such a wonderful experience at this place! From the moment I walked in, the atmosphere felt welcoming and comfortable. The food was absolutely delicious fresh, flavorful, and beautifully presented.

But what really stood out was the service. Jen went above and beyond to make sure everything was perfect. She was attentive, friendly, and genuinely cared about making our visit enjoyable. Her recommendations were spot on, and she made us feel truly valued as guests.

It’s rare to come across such outstanding service paired with great food, and Jen definitely made the experience memorable. I’ll definitely be coming back, and I highly recommend this place to anyone looking for amazing food and excellent...