Trattoria da Alex — Restaurant in Dakar

My family and I went to this restaurant last night and we were all disgusted our experience. The owner, Alex, was condescending, rude and disrespectful. It was our first time at this restaurant and it will be the last. After eating our entrees and main courses, we ordered dessert, coffee and tea. Alex enters the restaurant from the back and is facing our table. My family looks over curious to find out whether he was the owner and he walks over to the table with a stern look on his face as asks us in French “il y a un problème?” which means “is there a problem?” And he continues to say that he caught our 4 pairs of eyes starring at him. My aunt responds “no, you are the one looking at us as if there is a problem”. We were shocked. How can an owner ask his customers “is there a problem?” He said it with a mean and nasty look on his face. He did not smile. He did not greet us. He did NOT say, “hello, how are you? Did you enjoy your food?” Nothing. I’ve never experienced this kind of treatment at a restaurant in Senegal. We were so shocked. We cancelled our desserts, coffee and tea and asked for the bill. He then proceeded to sit at a table and stare at us with a mean look. He told his staff not to let us pay the bill, but the damage was already done. His staff looks terrified of him. They followed us all the way to the car. He looks like he terrorizes everyone. A normal person does not act this way.

The Italian food was not that good, the service was bad and slow because there was only one server and we got up several times to ask for basic things (ex: cheese).

I do not recommend this restaurant to anyone. A owner has to respect his customers and has NO respect and is very rude and...

Great Italian food. High standard Pizza. But I will never order via Dakar Food Delivery again.

UPDATE (Delivery) The food tastes very good as always. But Dakar Food Delivery is an absolute nightmare. No matter how precisely you enter the address into the system, the drivers always call speaking completely incomprehensible French and want some explanations that they still don’t understand correctly anyway. They don't even try to use common sense and look up the address on google. It gets you in a murderous rage and makes you lose the desire to order again every time. I will only eat on-site from now on.

UPDATE II (Delivery) Thank you. This time the delivery with Dakar Food Delivery went much better. I got a call to confirm the location before the delivery. This made it much smoother. Food was great as always.

UPDATE III (Delivery) Unfortunately, today, I had a completely, but really completely, incompetent Dakar-Delivery guy again. Something that a five year old neapolitan boy would do with ease appears to overwhelm some people here. It is really frustrating when you are hungry, looking forward to a delivery and after the sixth call the person is still not able to find your building no matter how clearly you are trying to explain it. I will never order online again with Dakar Food Delivery and will only go there directly. I am extremely mad, it really ruined...

Great atmosphere in this family style restaurant, felt transported to the countryside in the south of Italy. The person who took care of our table was very friendly, gave us advice on the menu and took her time with us. The drinks were good, the food was exceptional, freshly made to taste and authentic Italian cuisine. Prices are according to Dakar standards. Paid equivalent of 100 euros for dinner for 3 adults and 4 kids ( drinks and mains- including 4 pizzas and 2 other dishes). We were full and took some food home. We left desert tasting to another time. I highly recommend the place. I will be going back. Only downside we waited a good 35 mins for our food though drinks came fast. Well done to the owner for bringing a piece of Italy to Dakar....