BBQ Box Prime (Clarke Quay) 串烧工坊旗舰店 (克拉码头) — Restaurant in Singapore

Exceptional Service Despite a Booking Mix-Up

I recently visited BBQ box at Clarke Quay and was initially disappointed when I arrived to find that my reservation had not been booked. However, the staff handled the situation with professionalism and efficiency. Mr. Lee, the restaurant supervisor, went above and beyond to ensure I was accommodated, quickly finding me a table despite the busy evening.

To make up for the mix-up, they graciously offered two complimentary dishes, which was a thoughtful and much-appreciated gesture. The food was excellent, and the service was even better. Mr. Lee and his team truly understand hospitality, and their dedication turned what could have been a frustrating experience into a memorable one.

I highly recommend bbq box Clarke quay not only for their delicious food but also for their outstanding customer service. I will definitely...

the food and service was okay at first but when we were going to make payment, on my side, the payment went through but on their side, it didn’t go through so i was confuse. He said " it is not our problem it’s your problem it didn’t go through so you need to pay again” and it was in a rude tone. After paying and confirming when we would get back, one of them said tomorrow, one said tonight. After thinking, we went back to ask again, so is it tomorrow or tonight get back, he said " cannot be tonight mah, we close at 3am " then my friend said his service attitude was really bad and he said " actually i think my service ok, if not can i know which part of it was rude " his tone was very rude in general, like as a manager , his basic service of customer is not that. like we clearly don’t spend as much as the other customer but we are still...

I recently dined at this establishment and was thoroughly impressed by the quality of the food. The flavors were exceptional, and each dish was expertly prepared. However, I must express my disappointment with the service. The staff member who attended to our table was incredibly rude and seemed more interested in rushing us out the door than ensuring we had a pleasant dining experience. Despite our protests, they insisted on packing our food to go, making us feel unwelcome and hurried. Such behavior significantly detracted from an otherwise enjoyable meal. I hope the management addresses this issue to ensure that all patrons receive the warm and courteous service...