BreadTalk IHQ — Restaurant in Singapore

To Management Team, Toast Box through Bread talk Group,

Date: 08 Sep 2025 / Mon

Time: +/- 10.25am

Visit: Breakfast after Medical Appt at Heart Center (see Registered Slip)

Feedback: We order (ala-carte) for a Coffee with Traditional Butter - Kaya Toast, and one set for Tea, Butter Toast with Soft-Boiled Eggs.

The cost came to $11.90.

I realized the Coffee + Tea were in Big Mugs. Questioned him to change to Small Cups, Counter Staff answered it's in the key-in "system", but I insisted for small cups as we can't drink big Mugs due to medications. He grumbled, again said that it's already paid no difference, but I got the small cups. But he was quite disrespectful being a SG Senior Citizen (myself) in front of the other Customers.

Later after we ( with my wife), realized the Coffee ala-carte was over-charged at $3.00., it's incorrect. I went back to the counter, asked him why $3.00 despite being ala-carte, he replied it's in the "system" beyond his control. He returned 00.80 cents. As for Tea, he again emphasized it's the "system", no return. He also mentioned that he did asked me during the order. This was a lie, he didn't ask if want a Big Mug, he kept quiet.

Overall, it's a BIG NEGATIVE Experience for us. Toast Box, staff recruitment from "all over" its okay, but TRAIN them to do the job properly especially Customer Service aspects. Management should consider deploying two staff at the Counter during . One staff is difficult to manage and it leads to their stress, pressure and it impacts overall...

Bought some bread in 2 occasions, cashier's interpersonal skills needs to be sent for skill future customer service training. Her interpersonal skills is zero. In my first encounter, she made all customers wait for her to finish her box folding job, then she served in a very unwilling way. No smile nevermind but serving with inner anger seems to be telling everyone that the company had short-changed her in her employment terms. All these grievances needed to be vented out on customers. I requested to cut the bread and she, in a talking down manner, said to me Breadtalk doesn't cut bread for people. I went Breadtalk IHQ again today, bought a loaf of bread again, my partner wishes to cut the bread half into two parts so that she could bring one to her office. I told her Breadtalk doesn't cut bread for their customers, before I could complete my sentence, the same cashier took the bread and cut into two. When we requested to split the packaging, she unwillingly gave us an extra carrier. As there were no flexible wire to tie the bread carrier bag. We ask for some rubber band. She picked up 2 wire ties and threw it into the carrier. It's really stressful being Breadtalk customer. Suggest the management to send their frontliners for skill future...

I had the wonderful opportunity to attend the Thye Moh Chan Traditional Mooncake Workshop, and it was an unforgettable experience. Guided by their skilled chef, we learnt the intricate art of crafting four of their signature Teochew mooncakes, Salty Tau Sar with Salted Egg Yolk, Sweet Tau Sar with Melon Seeds, Yuan Yang with Salted Egg Yolk, and Teochew Double Delight. Each step was hands-on, from rolling the delicate pastry to stamping the traditional markings, allowing us to truly appreciate the craftsmanship behind these heritage treats.

The highlight was pairing the freshly baked mooncakes with exquisite tea from Pek Sin Choon, one of Singapore’s oldest tea merchants. The thoughtful pairing elevated the entire experience, balancing the rich, flaky mooncakes with fragrant Nanyang tea.

What makes this workshop extra meaningful is that both Thye Moh Chan and Pek Sin Choon have been conferred the prestigious Stewards of Intangible Cultural Heritage Award, a recognition of their dedication to preserving tradition. Since 1943, Thye Moh Chan has been upholding the Teochew way through artisanal pastries, while Pek Sin Choon has safeguarded Nanyang tea culture across four generations.

A truly enriching cultural and culinary journey. Highly...