Hennie's Bloemfontein Restaurant — Restaurant in Free State

To Whom It May Concern,

I am writing to express my deep dissatisfaction following an unpleasant experience at Hennies Preller, Bloemfontein, on 30 July 2025.

My family and I visited the restaurant with the intention of enjoying some casual drinks while our children played at the nearby play area. However, from the moment we were approached by our assigned waiter, the service was unacceptable. Menus were handed to us in a rude and dismissive manner, which we initially chose to overlook. We patiently waited for her to return so we could place our order.

After some time had passed, we attempted to place our order and simultaneously requested the bill, as we had other commitments. The waiter responded with clear irritation and informed us—rather abruptly—that her manager, Jason, would check the CCTV footage to verify how long we had been waiting, implying that we were exaggerating or being unreasonable.

In all our experiences at various establishments, asking for the bill after placing an order has never been an issue. However, at Hennies, this basic customer request was treated as a problem. The waiter's overall demeanor was hostile, unprofessional, and clearly not suited to a customer-facing role.

When we escalated the matter to the manager, Jason, he seemed unaware of what the waiter had referenced and did offer an apology. However, when asked what steps would be taken regarding staff with persistently poor attitudes, his response was vague, stating only that internal measures were in place to evaluate and reward performance. I strongly believe that this was not the first time this particular staff member has treated guests poorly, and without proper accountability, it will not be the last.

It is disheartening to encounter such poor service, especially in a family-friendly establishment. Staff members who interact with customers should embody professionalism, patience, and courtesy—none of which were demonstrated during our visit.

I hope that appropriate action will be taken to ensure future patrons do not have a...

I'm a regular at hennies. I've always got really good service however this past Saturday was different. The waitress that was serving us really treated us so bad. We asked for water and ice from her, she went and got water and a cut full of ice, we shared ice amang ourselves, when we look at my drink I realized it changed colors. We looked in side the cut she gave us and realized it's dirty, like really dirty. We showed her and told her that I can't drink my soda anymore bcos of that. She had to change my drink and my water she immediately got irritated. She went got the manager and lied to the manager but I correctly explained to the mnger what really happened and he said sorry cos that was not what he was told. I was giving new drink. Of which I really appreciated. However the waitress came and told us she was called into the office and bcos of our complain we got her into trouble, from then she was so mean to us and really intimidating poiting at us while she's talking to other waitresses. She was showing us that she's not happy at all. She didn't want to serve us after that. She never came to check up on us at all, our food ended up trying out bcos she just didn't even bother to give us a box for takeaway.

We were helped by someone else who was so kind and started wping our table and asking us if we are OK and not to worry. The other lady bought us our change bcos our waitress didn't want to even talk to us. I was really shocked by her behavior honestly. You don't behave like that at work no matter the misunderstandings. This is someone's business, the success of most restaurants are determined by the quality of the food and treatment from the employees.

For me I will continue coming to hunnies bcos it's really nice there, the food is amazing. I love the burgers and fries and the atmosphere. The ppl are friendly and we are all treated the same. I recommend...

Absolute worst experience of racism and disrespect! After a work lunch, a few of us remained and continued with drinks when.. The floor manager decided to discontinue our drinks tabs? without approaching us? Courteously, to tell us what the reasons were? We found this out through the BarMan who was initially preparing our drinks order. We had complied with all that He had asked of us a group which included keeping our voices down because a neighbouring table was trying to put their baby to sleep!? In a drinking establishment?? On Quiz Night?? In a public restaurant that we are also paying for a service?!

The manner in which the situation was handled showed that the problem was clearly our presence in this establishment, because now that we were in the bar area, we were still perceived to be disruptive? Meanwhile around us there were other tables doing the exact same thing ? Talking amongst one another. I was of two minds to Leave without settling that bill?! because clearly, then our money is also not good enough? We however, spoke to the owner who highlighted that we not welcome any longer. We proceed to pay and left.

I was shocked that this kind of isolation still exists in this day and age when we are striving towards inclusion of all!

Was very disappointed and would not recommend this restaurant for drinks, if you’re a...