Burger King Regina Mundi (Drive-Thru) — Restaurant in Gauteng

Visited the Burger King next to Regina Mundi as the 1st customer the drive through was still closed and finally when it opened I purchased and I was asked to park in front of the store while they prepare the meals and they handed me the drinks. While waiting I finished my drink and went for a refill and I was rudely informed that I can't refill due to Covid rules and I asked can't they refill from where they poured the drink I had consumed and all I got was a funny look. The customer that was being served was shocked as he also could not understand why can't they refill from the back especially as the store had only 2 customers...

Ordered the mystery burger over the intercom told its fine i shud drive all the way thru to the payment window when i get there i need to download the BK App to place this order... Why ismt this stated on the "menu screens" Only to find that i dnt hv battery on my fone so now i must park and get inside

When inside i placed my order and to my disbelief i see the guy pouring coldrink from other containers to fill one... Is this standard practice at all Burger King joints? These were cups just sitting unclosed that were used to...

The worst drive through experience ever! Never has improved, won't improve. Burger King complaints does nothing about customer's concerns even if you write to them or call. Worst, pathetic. One waits there up to max of 30-45 for food, in-store as well. When one asks questions we are told the bosses won't hire additinal staff. Completely unacceptable! Really demeaning and disrespectful to customers. I think managers won't hire because this particular store is in Soweto, services black people. This is an insult to our...