Debonairs Pizza — Restaurant in Gauteng

I am writing to express my disappointment regarding the service and hygiene standards I recently experienced at your branch. I believe it is crucial to bring these issues to your attention in order to improve the overall customer experience.

Firstly, I would like to address the significant delay in fulfilling my order. I had placed an order for two triple deck pizzas, and it took an hour for my order to be completed. This lengthy waiting time not only caused inconvenience but also indicates a lack of efficiency within your establishment. Timely delivery of orders is a vital aspect of any food service, and I believe it is essential to ensure better coordination and promptness in fulfilling customer requests.

Furthermore, I was disheartened to observe that the staff members preparing the pizza were not wearing gloves. This lack of adherence to basic hygiene practices is concerning and raises questions regarding the overall cleanliness and safety of the food being served. As customers, we place our trust in the establishments we choose to dine in or order from, and it is important to uphold high hygiene standards. I strongly urge you to address this issue promptly and ensure that proper food-handling practices are followed by all staff members.

As a loyal customer, I believe it is necessary for Debonairs Pizza to take immediate action in order to rectify these concerns. I truly hope that you understand the significance of these issues and the potential consequences they could have on your reputation and customer satisfaction.

I would greatly appreciate it if you could investigate these matters thoroughly and implement necessary changes to guarantee improved service and hygiene at your Jabulani Mall branch. I trust that you will take my feedback seriously and make substantial improvements to ensure a more pleasant dining experience for all...

I am so not impressed with the debonair service my sister and I placed an order on Saturday the 28th at 17h30pm we live in Naledi and our nearest place debonair is Jabulani mall, They called us informed us the order would arrive in 2hours... 2hours layers there's nothing... we tried calling the store and their call centre nothing we stayed on hold and then the line got disconnected they informed us they are unable to assist. I mean what kind of service is this you have a delivery service but you don't deliver the best they could have done was let us know they not gonna make the order.. we waited with the kids for food that didn't come...

This is not the first time that i have this kinda problem with debonairs pizza jabulani mall , i have never seen such incompetency , from waiting for two hours for your order to them giving you excuses( over the phone ) about them not receiving your address , which you wrote on the app of course, to their driver giving excuses about them not carrying phone , that they don't give them airtimes , they shout at you !😠 ...and finally when you get your pizza , its not what you ordered , bravo !!! You guys are doing a great ...not ....... And you dont pick up when i call ...incompetence doesnt even describe...