McDonald's Boskruin Drive-Thru — Restaurant in Gauteng

I was walking in.. Stopped by security to check my temp, note down half my banking information, asked to sanitize my palms.. Good... Walked in.. The place was very empty.. But every employee was really really working like machines.. Saw Sunday orders pouring in while I observed group of delivery guys patiently waiting outside.. Waited for some time..digital screen showed my favourite chilli cheese fries mcflavour is back on the list...with mouth slowly watering and virtual fragrance of cheese and jalapenos soaking McD patented lean and sleek fries were luring me.. One of the employees suggested I use the screen...thats the start of my hell... The screen doesn't give you search option... Spent about 5 min.. Not winning... I threw a helpless and "I came to buy some food, not to be your User Interface testing QA person" look at the employee who was proud to put me under the agony but continuing his machine like working...when my fanatic clicks on the screen was felt by him, He paused to give a "I know your problem" look and came to help me... I asked him if there is no search facility, how do I know where to look for my favourite chilli cheese fries ?.. He clicked saying you should look under fries...for my amusement and his shock it wasn't there... Remembering that he has a big list of orders to work on, he went to the traditional counter top machine and ordered my chilli cheese fries. In two minutes I started enjoying them... There entered a couple with a kid hoping to enjoy their McD standard Sunday lunch outing... I was busy savouring those crispy chunks of jalapenos in the creamy cheese sauce... The mother started dancing for the tune played in McD and the kid joined his mom... The same employee suggested that they use the digital screen to order... That's all... A few minutes later I saw all three fighting with the digital screen.. No one bothered about the song..dance stopped a while ago... All into how to use that thousands worth of UI screen... I saw the pictorial form of my own helplessness that went through a few minutes before, on the parents faces.. disappointment on the kids face that what is taking their adult parents to buy him his favorite McD... To be honest.. Nothing bothered me... My favorite chilli cheese fries took over my senses and I left all of them to their fate.... ...

This goes for all MacDonalds - it is frustrating placing an order at the drive-thru speaker-box. On more than one occasion I have left the drive-thru queue out of sheer frustration - this after explaining and repeating my order more than ten-times. And when I do get to the pay-point window - they have the incorrect order. The biggest breakdown in communication is how the customer describes and orders what they want in relation to how the Mac-D attendant categorises the meal according to a code or meal-package. The service at MacDonalds Boskruin is good - never had an issue with the quality, preparation and presentation of their food. However, MacDonalds needs to develop a consistency in their service - that means every person stationed at the drive-thru speaker-box counter, who is taking orders must be extremely well-spoken, articulate and have a...

Hey guys! This MacD by the shell garage is just awesome! Hats off to them for taking the feed back kindly and replacing the orders and encouraging more people to come out if they got wrong orders or if their fries are soggy or anything! I had the similar instance one with wrong orders on burger ( mistake made from their side), I called them and told them and the lady on the other side of call said to please come we will replace it happily for you , instead she gave us the right order and didn’t took the wrong one too! I had a blast and enjoyed both of them 😆! In another instance my fries were soggy but I told them the next time I urged of eating MacD she made them crispy yummy and never this thing was repeated again, always they are on our good side!!! Cheers to these people! Please give them the reviews whenever you visited them...