Steers Dowerglen — Restaurant in Gauteng

I placed an order with Steers Dowerglen tonight (29 January 2023) at 19:42. It's been over an hour since we placed our order and the app keeps showing "Preparing". After a while the live tracking also became unavailable. We tried phoning the store several times with no success (an automated voice keeps telling us that we should hold for a manager after which the call just drops). I also tried contacting a live agent using the chatbot but that was just as useless as the store (suggesting we use the tracking option on the app or phone the store - which are both not working, and they then closed the chat).

According to Google the store closed at 20:30, giving them more than 45 minutes to prepare our order. It's 21:00 now so our food is obviously not going to be delivered tonight.

Worst customer...

I often go to Steers Dowerglen in my lunch time. Most unfriendly staff member of the month must be Kim taking orders. Tuesday I ordered a quarter chicken meal, no other customers insight apart from 2 ladies at a table deep in conversation. I paid went and bought some odds and ends from the Spar. When I got back to Steers to collect my order. They only started my chicken? Stood waiting for another 15 minutes! Tonight I decided to order food via the Steers App. Took over 2 hours to deliver ice cold food less than 1km away. In future I'll rather support the Steers in Senderwood. Most disappointing service time and time again from Dowerglen Steers. Oh and 5 stars for the...

Placed an order for delivery at 19:00 - it arrived 1.5 hours later, completely ice cold. To make matters worse, the driver’s card machine was dead, and the store was closing in 20 minutes.

The next day, I spoke with the manager, Thandazo, who spent 45 minutes arguing that I was in the wrong. She insisted we should have sent the food back if we wanted a refund or a fresh order - not once did she apologise for the awful service.

Thankfully, customer service at head office was far more professional and understanding. Unfortunately, the experience at store level was incredibly disappointing and...