vida e caffè Glenhove Service Station — Restaurant in Gauteng

Went to the shop yesterday at 5:30 pm on the 16 Dec 2024 ,ok I asked for a coffee and the lady which one ok I said what flavours do you have she mentioned so fast which I got jus 1 word expresso ok as for me I needed normal hot and full cup coffee and to be explained she just did Expresso without explaining to me what kind of coffee is that and I went to buy my kiddies juice at the garage as I was waiting for my coffee then I came back my Expresso was ready the gug 'his name Sipho ' said here's your coffee and I am like no mààn I need coffee so on and so on explaining with the judgemental,ye sis you mustn't be shy when you go to a shop that you don't know things you must explain to the shopkeeper you don't know things instead of sorry can we make you this oh that noo kept talking nonsense and I left that coffee which I paid for and they didn't mind but saying hamba as go...

The staff at Vida Glenhove seem like they need training on how to replenish stock. Each time I went, they were always short of something at the counter to fulfil my simple order of coffee. Replenishment is key for morning coffees. They did not have one of many items, for example no stirring sticks or no honey or no milk alternatives or no cinnamon sprinkle or no cup lids and surprisingly one morning they had no coffee beans too . It's annoying that they waste my time to go to their storeroom each time to replenish stock that they should have done long before they run out of it. So many staff behind that counter, yet it's not done. Either they lack the mental capacity or they're just plain lazy or they're just don't care and are there just to clock-in...

Title: Disappointing Offline Experience

I recently had a disappointing offline experience at this establishment. While they used to honor vouchers even when their system was offline by manually noting down the voucher number, it seems that policy has changed.

On my recent visit, when their system was offline, they refused to accept my voucher and simply turned me away. This change in policy is frustrating and, frankly, disheartening. In the past, their customer service stood out, but this incident left me feeling unsatisfied and undervalued as a customer.

I hope the management addresses this issue promptly to ensure a more positive experience for their...