El Sombrero Spur — Restaurant in Msunduzi Local Municipality

Good day

To whom it may concern, but most of all to Miss Phindile Ngcobo and Mr Ndlovu Ngcobo at El Sombrero Spur Steak Ranch I Drieves Jonker would like to personally Thank Mr Patrick Ndlovu whom came personally twice to our table just to confirm that everything was ok as he did with all the customers, and previously when my Wife was there alone with our kids Mr Ian Hardly was giving them service and also prompt and superb like today. also a huge thanks to Miss Phindile Ngcobo whom was so prompt and fast service without waiting, and believe me I come from JHB and have been to a lot of Spur but this one was spectacular and beyond anything I have ever seen! This spur is what you call customer service and it was such a nice vibe from staff. The best place ever! I would recommend everyone to go there the vibe and service is beyond everything I have ever experience before.

Thanks Miss Phindile Ngcobo Thanks Mr Patrick Ndlovu and thanks Mr Ian Hardly!!!!! Keep up the good work, there are people whom much appreciate it.

My Apologies also Miss Nondumiso Hlongwa whom plays and danced so nice with my little...

My lady, daughter and myself visited the restaurant for lunch yesterday. From the entrance, we were welcomed by a male staff who was friendly. Front staff ladies were having a much more important conversation to notice us nor welcome ( talking over us). We were seated at a table and waited 10-+15min to be attended. My beer ( Windhoek bottle) was delivered sealed with out being opened, nor was at least an opener offered. Luckily I had one in my bag. My daughters meal arrived on time of which she enjoyed (ribs & chips) followed by my lady's burger which was phenomenal,sad part was my 200g fillet Wich was expired (off). Did appreciate the manager returning with honesty and a solution to offer another meal of which was definitely fresh, taster and better (350g tomahawk) and the plate was hot. Definitely not a place I'd visit again. Service alone is slow,saw a waiter taking payment from a customer while slouching (bending over the barricade behind customer). There's definitely no professionalism in this place. A lot of work has to be...

The staff are pleasant but occasionally oversolicitous, resulting in a somewhat interrupted dining experience and conversations punctuated with " Is everything OK?"

This particular branch has opted to "pare down" in a number of areas. They avoid many of the promotions offered at other Spurs in the city and keep the lighting low. Nevertheless, the experience remains pleasant. They choose not to use the more robust pre-recorded joyful birthday song, which I have heard in other Spurs . When paired with the lights, this creates more "Adams Family" feel to the song, surrounded by caring long haired staff.

The food, however, is of the usual quality and they offer a pleasant Tim Burton style...