Steers — Restaurant in Msunduzi Local Municipality

Dear Steers Team,

I am writing to express my disappointment with the service I received during my recent visit to your Brookside mall restaurant on 5 September 2024 @16h30. While I have always been a fan of Steers, my experience this time was subpar.

I placed my order and paid for 2 Large Bar one shakes, I was in a hurry and to save time i went into the Pep to buy something else, was back in less then 8 min, the order wasn't even started yet, when i questioned the same lady that took my order, she started preparing the order with attitude. Hardly any flavour and obviosly to much milk added as it was runny like a super M flavour milk. It could have eadily been mistaken for a vanilla milk. When I asked to speak to the manager once again he took forever to come to the front of the store. I left eventualy, informing them i will place this review.

I had expected a higher level of service and product standard from Steers, especially considering the high standards you usually uphold. Unfortunately, this experience fell short of my expectations.

I hope you'll take my feedback seriously and take steps to improve. I look forward to hearing back from...

I received an ice cold order of king steer burgers and large chips. Hardly 30 min I called Brookside Mall. Their line goes straight to voucemail. Wrote an inbox to Steers facebook page, they mized me on my complaint. Kept on saying someone will be in touch. The chips and burgers were not fresh at all. As if it was an order prepared in...

i had to wait 20 minutes before the cashier/server asked me what i wanted to order. i ordered 3 burgers but they gave me 2 instead, and i had to wait, again, for the missing burger. please take your...