Mugg & Bean — Restaurant in N1 City

Ah, Mugg & Bean — where the beans are burnt and the mugs are filled with disappointment.

I had the sheer misfortune of visiting this fine establishment today, armed with nothing but hope, a laptop, and the audacity to ask for a simple table adjustment. You’d think I had requested the construction of a second Eiffel Tower. I politely asked if we could shift two tables together so that multiple people (yes, more than one, brace yourselves) could work. The request? Denied. Reason? Because… logic took the day off.

Now, I must applaud the manager — not for her service, of course, but for her Olympic-level condescension. She spoke to me like I had personally offended her ancestors. The tone? Somewhere between “I just discovered fire” and “I run a kingdom of crumbs.” Her customer service skills must’ve been acquired from the back of a cereal box — the expired kind.

She stared at me like I was asking her to rearrange the stars, not two chairs. And the best part? There were already people using that exact same table configuration. One person. Alone. Sprawled out like they were hosting a royal banquet on a table meant for four. But somehow, me asking for the same thing was the crime of the century.

Oh, and the service? Imagine being ghosted by someone who’s standing directly in front of you. The staff moved slower than a buffering YouTube video on dial-up internet. I could’ve written this entire review in Morse code using only my blinking and still gotten my food faster.

The atmosphere was a delightful blend of passive aggression and stale muffins. Music? Elevator jazz meets dental office. The coffee? Lukewarm bean water that tasted like regret. Honestly, if you bottled the vibe of a failed group project and sprinkled it with a touch of cafeteria trauma — that’s what this Mugg & Bean serves daily.

Mugg & Bean: come for the coffee, stay for the existential crisis.

Would I return? Only if I lost a bet. Or needed inspiration for a villain...

We got our table and we had someone come take our order after about 20 minutes, keep in mind that we had to signal for a waiter, and the waiter that assisted us was not even supposed to be at our table (I'm thankful though, if he didn't help us we wouldn't have been served). My mom ordered this new bottomless drink, bear in mind if I was a waiter/waitress I would assume that the person who ordered this might eventually actually want a refill, we weren't asked once, once again had to signal to a different waiter for a refill. Asked for the menu again, as I wanted to order a side portion of chicken strips as I was still feeling a bit peckish after my meal, we were not approached and asked if we wanted anything else, so I just left it as is and asked for the bill, once again having to signal to the waitress that was assisting us. Not sure if server was having a bad day or not.... But all in all. Not a very good experience. 3 stars because the only trouble was the actual waiting time and waitress, would give 4 star...

I am sitting in Mugg and Bean N1 City right now. Have never ever experienced such shocking service at any restaurant! We were five including disabled father. Wanted to sit inside as nearer to entrance. Three waiters couldnt figure out how to combine two tables for our group. We moved to outside area. Even worse. Waiter disappeared for 15min after taking our drinks order. Father needed to take meds and i had to ask supervisor to bring coffee. Waiter returns, no apology. 7 tables of customers with five waiters having a group discussion in the centre ignoring everyone. Waiter disappears after bringing food. Needed refill of drink. All the rest avoided eye contact. Eventually by raising my hand as in school got one to reluctantly come over. He went to "find out", came back and went to stand where he was earlier without telling me anything. I eventually went inside and found our waiter preparing my drink. No apology. What is going on with the service at this branch?!? I am a regular here but not...