RocoMamas Horizon View — Restaurant in Roodepoort

Having attempted to dine at Rocomamas Westgate Mall, I was unfortunately left quite disappointed by the temperature of the food. While the concept and menu itself are appealing, a significant issue was how consistently cold the dishes arrived at our table. We ordered 2x Cheese Burgers for the kids and the burger patties, which should be sizzling and juicy, were merely lukewarm, almost as if they had been sitting out for a while before being served. This greatly impacted the overall enjoyment, as the cheese on the burger hadn't properly melted, and the texture was unappetizing. Similarly, the fries, typically a highlight at any burger joint, were distinctly cold and limp. They lacked the crispy, hot appeal that makes fresh fries so satisfying. It felt like they had been cooked well in advance and left to cool down, rather than being prepared fresh to order. My wife and I decided not to be too fussy about the cheese burgers for the kids as the kids wouldn't really eat them while hot but when our orders arrived we found the same issue. We then alerted the waiter that was serving us and after taking it back to kitchen, the food came back even colder. The waiter apologized and said they don't have a microwave or food warmer. This issue with food temperature really detracted from what could have been an enjoyable meal. It's a fundamental aspect of food service, and when it's not met, it makes it difficult to appreciate the flavors and quality of the ingredients. While the staff and manager (Admire is his name)were generally friendly, the cold food was a consistent problem throughout our visit. I hope Rocomamas Westgate Mall addresses this, as hot food is crucial for a good dining experience, especially for their style of casual,...

Verbal Compliments

"Excellent service! You really made our dining experience special." "Thank you so much for your attentive and friendly service." "You're doing a fantastic job! Keep up the great work." "We really appreciate your helpful recommendations." "Your service was top-notch! We'll definitely be back.. "Outstanding service! Our server [karabo mokoka] was attentive, knowledgeable, and friendly.Great food and even better service he made our evening exceptional." [karabo mokoka] provided exceptional service. Thank you!" Friendly and efficient service:[karabo ] exceeded our expectations." "We loved our server [karabo mokoka ]. Great attitude and service!"

Additional Gestures

Leave a generous tip (15% to 20% or more). Ask to speak to the manager to praise the waiter. Share positive feedback on social media or review platforms. Return to the restaurant and request the same waiter. Recommend the restaurant and waiter to friends and family.

"You went above and beyond to make our anniversary dinner special." "Your wine pairing suggestions were spot on!" "We appreciated your patience with our questions about the menu." "Your attention to detail was impressive." "You made our kids feel welcome and happy."

Expressing gratitude and appreciation for good service can make a significant difference in a...

What a disappointment, I had a bad experience 4 times in a row. Thats enough to make someone go insane , especially if this used to be your favourite restaurant. Disappointment 1 : I went with my mother and half our slip was printed and half was written down in pen and they refused to reprint us a normal slip. Disappointment 2: I went with my two friends , we had a horrible waiter who just kept disappearing, we waited for our food for ages just for the food to come cold , our waitress lied to us and told us there were no waffles just for us to see other people getting served waffles and then once we wanted to pay we sat for a whole hour before someone finally attended us ( a different waiter) and that is only because my friend went up to the till to tell them we want to pay Disappointment 3 : Went with my friend , I got the wrong order and our food was cold , felt like it was from a fridge type of cold but our waitress was very nice but the food was cold and then music was loud to the point where we had to shout at the top of our voices to be able to have a conversation Disappointment 4: I went with my grandma, the food was cold and the chips tasted like they were microwaved not freshly made , everything was tasteless and we simply didn't have a good experience I'll make it a point to not come...