Starbucks — Restaurant in Incheon

Dear Starbucks Customer Service Team,

I am writing to express my shock and disappointment at the poor treatment of elderly customers at your Starbucks store located in Korea airport on Dec 29th 2024

According to the incident reported to me, your barista refused to provide hot water to elderly customers who needs to take their medication , which I find extremely disrespectful and unacceptable. As a global brand, I expect Starbucks to uphold high standards of customer service, especially towards vulnerable groups such as the elderly.

I request that you take immediate action to address this incident, provide appropriate training to your staff, and ensure that all customers are treated with respect and dignity.

Please investigate this matter and respond to me with the actions you will take to prevent such incidents in the...

For the first time ever I faced with the worst service. Like in all Starbucks’ in the world I always order Americano with cold oat milk added as almost half and half. The cashier in a rude manner said that in Korea they don’t do that. Then I asked barista for the same. He also in a rude manner told me that they don’t do that and they are different in Korea. They kept repeating that they as Starbucks are different and have nothing with the global Starbucks. Then I asked why are they called Starbucks if they don’t deliver the same level of service? When you go to a chain you always expect to get what you get in every other country. However, if Korea is completely different why are they called Starbucks? Now I will never visit...

Was rather disappointed with my coffee. I always get the same drink with double shot but here it taste like water. Went back to the coffee shop and ask them if they did add an extra shot in the coffee, the cashier look at the label and say yes but she was not the want who did it. I told her it didn’t taste like it and her reply was “what do you want” wish is quite...