Red Burger Company Benicàssim — Restaurant in Benicàssim / Benicasim

We weren’t sure wether to go in, the place looked empty. You always have to ask yourself why? When other places are busy. The place looked like money had been spent on it, the place looked really good. There was another couple in so we bit the bullet.

We we’re seated and it took about 5 mins for anyone to take our drinks order. We ordered a red and white wine and a glass with ice. (I like ice in my wine). As normal they arrive at your table and “free pour” except the white, they emptied the bottle and didn’t get another to top up with. In my opinion I was short changed. Especially when my husbands red was a full measure and mine was at least 5mil lower in the glass. Ice had to be asked for a second time as it was not forthcoming.

It’s always me, I must have a “bite me” logo tattooed on my head. They eventually took our food order and when it arrived it looked lovely. Looks can be deceiving. The fries were few and looked like they had been fried hours previously. My husband to be fair really enjoyed his burger. Me not so much. I ordered a chicken burger. I asked for the slaw on the side and they obliged. However the meat in the burger was a chicken thigh, who puts thigh in a burger? You expect breast meat unless it’s stated on the menu. “Juicy chicken thigh” or some such wording. There was no warning it wasn’t breast meat. Just plonked down on the table. The fact it was thigh meat was bad enough but it wasn’t even trimmed. I spent my time fishing gristle and whatever else out of my mouth as delicately as I could.

To be honest it was not a pleasant experience. If you want chicken or a full measure of wine, swerve by and find somewhere...

🚷🚷🚷🚷🚷 no recomendado! La empatia hacia los niños debe primar sobre todo y aca 0 empaticos. Siempre había ido a red benicasim ocupando una mesa de hasta 6, mas un niño alérgico al que siempre le comprábamos en otro lugar por obvias razones, pues hoy nos han tratado como se les da la gana diciéndonos que el niño no podía comer otra cosa, si pueden evitar este lugar toda costa, hagalo, que mala atención ademas todos los restaurantes llenos y ellos vacíos, fuimos por fidelidad y no volvemos por mala atención.lo recomendaba a ciegas!!!! Ya no ! 🚷🚷🚷🚷🚷🚷🚷🚷🚷 Base legal y derechos Ley de Seguridad Alimentaria y Nutrición (Ley 17/2011) Los establecimientos de hostelería están obligados a informar y garantizar la seguridad alimentaria de personas con alergias e intolerancias. Si no pueden preparar comida 100% libre de lácteos con seguridad, deben facilitar que la persona pueda comer sin riesgo. Normativa europea (Reglamento UE 1169/2011) Obliga a informar de la presencia de alérgenos y a adoptar medidas para evitar contaminación cruzada. Si el riesgo es inevitable, impedir que lleves comida segura para el menor podría considerarse discriminatorio. Protección del consumidor El artículo 14 de la Constitución Española y la Ley General para la Defensa de los Consumidores prohíben discriminaciones por condiciones personales o de salud. Negarse a permitir comida segura para un alérgico, sin ofrecer una alternativa viable, podría ser una vulneración de derechos. 🔹 En la práctica Opción 1: El restaurante debe ofrecer un plato garantizado libre de lácteos y preparado sin riesgo de contaminación cruzada. Opción 2: Si no puede garantizarlo, debe permitir que el menor consuma su propia comida segura. Negarse sería arriesgar su salud y podría ser denunciable. Comunicación previa: Lo ideal es avisar antes de la reserva para que el local pueda adaptarse o autorizar tu comida externa. 🔹 Qué hacer si se niegan Solicita la hoja de reclamaciones y explica que la restricción pone en riesgo la salud del menor. Contacta con asociaciones como FACUA u OCU para respaldo legal. Si el caso es grave, denuncia ante Sanidad o Consumo en tu comunidad autónoma. Mi historia termina comiendo hamburgesa con mi hijo alérgico, el comiendo su comida tranquilo, en otro lugar de benicassim en donde si hay...

I have visited the place several times in different seasons. Like off season, when it wasnt busy, on season and so. First the place was totally empty and even so they made have dinner on the bar, because I was alone and they dont give a table to a signle person WITH THE WHOLE RESTAUNT BEING EMPTY!!!! Then I said, burgers taste good, they are very small, but good, so I will order to take. They told me they dont do that! I asked a mount later and now they do it. Perfect. I ordered a burger and I had to wait for it for more than an hour. I was asking them every 5 min what is happening and they were answering it is ready and being packed in the box. When I cancelled the order, they actually brought it....

People, please...