Hotel Mirador de Gredos — Restaurant in El Barco de Ávila

I stayed in this hotel as a group,where do I start with the issues?.||My room was next to reception but I could not obtain internet in general as well as it having been down for 2 days but no signs in reception to advise guests of the problem.||My room did not have tea & coffee making facilities which is normal for Spain, however I did send an email asking this question to the hotel prior to my arrival but never did receive a reply.||My room did not have a fridge,when I requested one it took 2 days to arrive then it did not work so I reported it again but nothing happened.||My room had no TV remote,I asked at reception and they had to hunt around for batteries.||There were no plastic laundry bags in the room for dirty clothes||The terrace is very big with plenty of chairs and tables but as there were no shade or sun umbrellas it could not be used during the day, and with the amazing views of the mountains,river church and the village surely this is a necessity?.||Also used cups,glasses etc were left out on the terrace tables for 48 hours before they were finally cleared away.||Also in the lounge area, which is lovely, still had cups and glasses from the previous night still on the tables mid morning.||||The hotel is in an amazing location but I don’t think the hotel staff see what is in front of their eyes and what the paying guests are seeing each day.||||I would have thought any staff member walking around the hotel would have spotted the dirty cups and glasses on the terrace and in the lounge.||||The food was very good in the restaurant, however the breakfast was very slow as there was always a queue for the slow coffee machine and people waiting for the small portions of cooked eggs and bacon that were bought out.||||The breakfast areas looks more like a function suite turned into a makeshift dining room than a breakfast dining room.||||As another person has commented here the ladies toilet near reception was always out of hand towels,when I reported this to reception these were replaced but they did not check if there was sufficient toilet paper which there wasn't.||Surely if you are replenishing paper towels would you not check the toilet paper situation too? apparently not!.||||I feel this hotel could be amazing if it was run as the 4 star property it claims to be rather than the 2 star reality it is.||||It needs the management and staff to look at this hotel through the eyes of a guests and see the stark reality.||You have a gem of a hotel please give it the care...

I stayed in this hotel as a group,where do I start with the issues?.||My room was next to reception but I could not obtain internet in general as well as it having been down for 2 days but no signs in reception to advise guests of the problem.||My room did not have tea & coffee making facilities which is normal for Spain, however I did send an email asking this question to the hotel prior to my arrival but never did receive a reply.||My room did not have a fridge,when I requested one it took 2 days to arrive then it did not work so I reported it again but nothing happened.||My room had no TV remote,I asked at reception and they had to hunt around for batteries.||There were no plastic laundry bags in the room for dirty clothes||The terrace is very big with plenty of chairs and tables but as there were no shade or sun umbrellas it could not be used during the day, and with the amazing views of the mountains,river church and the village surely this is a necessity?.||Also used cups,glasses etc were left out on the terrace tables for 48 hours before they were finally cleared away.||Also in the lounge area, which is lovely, still had cups and glasses from the previous night still on the tables mid morning.||||The hotel is in an amazing location but I don’t think the hotel staff see what is in front of their eyes and what the paying guests are seeing each day.||||I would have thought any staff member walking around the hotel would have spotted the dirty cups and glasses on the terrace and in the lounge.||||The food was very good in the restaurant, however the breakfast was very slow as there was always a queue for the slow coffee machine and people waiting for the small portions of cooked eggs and bacon that were bought out.||||The breakfast areas looks more like a function suite turned into a makeshift dining room than a breakfast dining room.||||As another person has commented here the ladies toilet near reception was always out of hand towels,when I reported this to reception these were replaced but they did not check if there was sufficient toilet paper which there wasn't.||Surely if you are replenishing paper towels would you not check the toilet paper situation too? apparently not!.||||I feel this hotel could be amazing if it was run as the 4 star property it claims to be rather than the 2 star reality it is.||||It needs the management and staff to look at this hotel through the eyes of a guests and see the stark reality.||You have a gem of a hotel please give it the care...

It is clear that the manager is very keen to ensure that guests are happy and their expectations are met however he does not seem to understand or be aware of the shortcomings of some members of staff/areas of the business. Perhaps he is too trusting? ||Reception staff are at best unhelpful and even rude! Whilst the bedrooms are comfortable and most of the public areas well serviced there were some notable exceptions ( toilet paper and paper towels not replenished in general toilets, terrace tables not cleared from previous day..) |However for me, the most disappointing element was the lack of imagination and variety in terms of the menus offered. ||We were a large 'conference' group on full board for 6 days. Whilst the 2 main waiting/restaurant staff did their best to respond to requests and were very pleasant, the quality and range of meals offered left much to be desired. So overall.... great location, lovely bedrooms, fabulous waiting staff, a willing manager but reception and chefs need to be trained in the art of hospitality!!!! ||You must also provide coffee!!! This situation was ludicrous!! We were told that if we wanted coffee at 5 pm (post siesta) we should walk into the village!!! This is a hotel! We are conference guests and came from all over the world - not just Spain! We were more than willing to pay for coffee!!! But it was simply not available!! Also there was no bar facility after the evening meal which meant that guests left the hotel and walked into the village to buy drinks!! A huge missed business opportunity! ||I hope you will take note of these comments and address the shortcomings if you wish to retain this lucrative section of...