Vinófilos Triana | Wine Bar en Las Palmas — Restaurant in Las Palmas de Gran Canaria

Incredible experience here.

Came to buy 3 bottles of wine from their shop in the evening, stood waiting like an idiot for 15 minutes while the staff pushed past us and ignored us. (We came here two days before to have a glass of wine and they were fine, we gave a tip, etc) Asked if the shop was closed and they said somebody would come in 10 minutes. Waited another 10 minutes and eventually one of the staff who had ignored us (the same guy we had a nice conversation with 2 days before) came and without saying anything literally threw a card reader at us for payment.

The only reason I didn’t leave the bottles and go elsewhere is that I was bringing them as a gift to friends and didn’t want to be empty-handed.

So thanks guys, I spent 40 EUR in your place to be made to feel horrible and stupid. Maybe it’s because our Spanish isn’t that good.. maybe we broke some unspoken rule that we were not aware of, or the shop was closed but nobody wanted to tell us.. who knows. Anyway it’s the last money I’ll...

Very unfriendly to tourists. We felt unwelcome. 2 years ago we received great advice on Spanish wines and they even packed up our bottles for the suitcases in the shop. It was a great experience back then, so we decided to come back. This time, we tried a few wines, had a cheese platter, it was nice at first. After paying and leaving a generous tip, we wanted to buy some of the wines we had tried. The new man that showed up was very rude and it was like he did not want us to buy any wines (He said they were out of the wines we wanted to buy - which was a lie, my husband found the wine on a shelf - and when asking if he could recommend something similar, his answer was - No). He seemed annoyed that he had to speak English (in that case he could have asked his colleague to help us) and was very baffled that we asked if he could please call us a taxi, as we were carrying heavy bags. He said they typically do not do that. 2 years ago it was not a problem. Sad to see this place get ruined by...

El local es cierto que es muy chulo y diferente , la atención es buena exceptuando para mi gusto el conocimiento limitado que tienen de los vinos que ofrecen, la comida es rica (quizás para mi gusto un poco elevado de precio porque se asemeja a precios de restaurantes y vinotecas de Madrid o Barcelona y cobrar los mismos precios aquí no guarda mucho sentido), los vinos he de decir que los que hemos elegido están ESPECTACULARES y para repetir, aunque aquí llegan los PEROS y en mayúscula porque es para destacar y tener muy en cuenta en este local. Cuando vas a pagar y ves que en la cuenta las botellas de vino que has elegido y consumido con tanto gusto se ha aumentado el precio en 8 euros unidad sin saber razón alguna.. es vergonzoso. En cualquier restaurante/bar/vinoteca a la que vas y te cobran el descorche o: te lo avisan a la hora de recoger la comanda, o al aconsejarte por la variedad de vino adecuada según tus gustos, o en su defecto se anuncia de alguna manera ya sea con un cartel en la barra, una nota adicional en las mesas o en primera parte de la carta y no al final final del todo como en este caso para que al parecer "caigas en la trampa" y al elegir la botella en cuestión no llegues ni siquiera a leerlo. Lo malo de esto es que como comentaba, eres consciente de su existencia cuando "te la meten doblada en la cuenta" y los camareros altivamente te informan de donde se podía encontrar esta información que lógicamente es relevante y decisiva para el cliente donde elegir un vino u otro Ademas tened en cuenta que para ellos debe de ser como un punto a favor y un mérito porque "ellos son los únicos" (tal cual nos lo dice el camarero) que cobran el descorche y ¡ojo! a este precio tan elevado Para ir a probar una copa de vino está bien, pero para cenar de nuevo con botellas de vino y su descorche correspondiente NO VOLVERÍA MÁS

Con la respuesta del propietario a mi reseña sobre la experiencia en dicho local, no hace más que confirmarme al 100% lo dicho líneas màs arriba sumándole en esta ocasión la forma altiva de dirigirse… entiendo por tanto que la criticas que no son tan buenas todavía no terminan de encajarles y no saben...